Excellent customer service!
Excellent customer service!
By Rachel K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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225 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.
Ecosusi (ecosusi.com) has 225 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 134 reviews with 5 stars · Clear filters
Excellent customer service!
By Rachel K.
I love my bags and so does others!
By Dominique H.
I ordered a backpack from this website. I was a little skeptical in ordering from this website, as I never ordered from it before. But, I was incredibly pleased upon receiving my package. My backpack was wrapped securely (without causing any damage to the product.) And on top of the thoughtful packaging, this included a small note on how to maintain my order in good condition. I wish every other company took this much consideration in their deliveries.
By Alex
Awesome just like I ordered. Beautiful colour and soft ..
By Jacqui T.
Je suis très satisfaite de ma commande, malgré la longue livraison, les produits sont arrivés comme souhaiter. D'une très bonne qualité prix, résistant et la pointure des chaussures sont exactes. D'ailleurs on a découvert qu'il y avait avec des petits coussins pour mettre dans les chaussures pour éviter les douleurs.
By Ambre P.
I purchased this as a high school graduation gift for a family member. She was the Salutatorian of her class and has intentions to pursue a career in law. I was worried that it did not make it here on time … it took quite a while to get here. However, it WAS worth the wait! It was gorgeous and she was happily surprised when she opened it. She loved the briefcase and especially the bow and the fact that it is removable. I would definitely order again - just be sure to order early!
By Patti B.
The order takes around 10 days (including shipping) to reach me from Taiwan to Malaysia. The suitcase goes beautifully with and without the signature ribbon, which can also be detached if it's not your preference. It fits my 15.6" laptop, and can accommodate the power supply, an additional keyboard, mouse and more gear. Would say that the bag is bigger than I imagined and can look absolutely HUGE on anyone shorter than 5'8".
By Rachel
Bought two bags from Ecosusi, both exactly like in the pictures, great quality, fantastic service. Thank you!
By Anastasia H.