eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.com· Apr 15, 2022

We're very sorry to hear of this issue regarding your product. We offer 100% satisfaction guaranteed, meaning if you ever experience any issues with a product you have received from us, our customer care representative are happy to assist you in resolving it. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. One of our representatives has contacted you to rectify this issue.

Response from eCosmetics.com· Apr 12, 2022

We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. A representative has contacted you regarding this order and a resolution has been provided to ensure that you receive a full refund as we proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.com· Apr 8, 2022

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with our company thus far. If you are experiencing issues applying a coupon or placing your order, our Customer Care Representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Mar 31, 2022

We apologize for any confusion. Our goal is to have the products to you within 2-8 business days. Your order was placed yesterday and has since been shipped. Your package is currently awaiting its first scan from the postal carrier. If you need any assistance tracking your package please, let us know as we would be happy to help. A customer care representative has reached out to you to assist further.

Response from eCosmetics.com· Mar 4, 2022

Thank you for your feedback. Our goal is to have your order out to you within 3-8 business days. A representative has reached out to you regarding the details for your packages delivery. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Feb 23, 2022

We sincerely apologize for the experience you've had with our company thus far. With standard shipping, we estimate arrival 3-8 business days after ordering and ship with third party mail carriers. We have multiple facilities located across the U.S. and a main distribution center in Pompano Beach, FL. It is possible the item(s) in your order were delayed while traveling to our main distribution center for final shipment. Again, we sincerely apologize for this inconvenience. We ask that you please reach out to our Customer Care with your order number so we may look into this issue further for you.

Response from eCosmetics.com· Feb 1, 2022

We're so sorry to hear of this issue regarding your product. We offer a 100% satisfaction guarantee, meaning if you ever experience any issues with a product you have received from us, our customer care representatives are happy to assist you in resolving it. Our representatives has contacted you to rectify this issue.

Response from eCosmetics.com· Jan 28, 2022

We are sincerely sorry to hear that you had an unsatisfactory experience with our company. Unfortunately, your package was processed as ‘return to sender’ by the mail carrier due an insufficient address. A representative has contacted you regarding this order and a resolution has been provided to ensure that you receive a full refund as we proudly offer 100% satisfaction guaranteed for all our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.