Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
Echelon FitnessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 52 reviews with 5 stars · Clear filters
The bike was given to us so I ordered a new seat for it. Great quality and more comfortable
By Tonia J.
Response from Echelon Fitness· Aug 19, 2026
Thank you for your great review! We're delighted to hear that your new seat has made your Echelon bike even more comfortable and that you're pleased with the quality. We hope you enjoy many comfortable rides ahead!
Great customer service call. Fast delivery of missing product. Couldn't be happier. Thank you!!
By Lizzie D.
Response from Echelon Fitness· Jul 31, 2026
Thank you for your review! We're delighted to hear that you had a great experience with our Customer Support team and that your missing item was delivered quickly. Your kind words mean a great deal to us, and we're so pleased we could get everything resolved for you. Thank you for choosing Echelon, and we hope you continue to enjoy your fitness journey!
Quick answer, quick shipping, everything works.
By Richard S.
Response from Echelon Fitness· Jul 23, 2026
Thank you for your review! We're delighted to hear that your order arrived quickly and that everything is working as expected. We really appreciate your feedback and hope you continue to enjoy your Echelon experience. Thank you for choosing Echelon!
The app is great! I can choose from so many different genres of classes. The classes are great and keep me coming back for more. I have an older model Echelon bike without a monitor and I'm so glad I can use my tablet or phone to connect my bike and get a great workout.
By Laura
Response from Echelon Fitness· Jul 23, 2026
Thank you for your review! We're delighted to hear that you're enjoying the variety of classes available on the Echelon app and that they keep you motivated to come back for more. It's also great to know you're getting the most out of your Echelon bike by connecting with your tablet or phone. Thank you for being part of the Echelon community, and we wish you many more great workouts!
Got what I wanted fast
By Gleb Z.
Response from Echelon Fitness· Jul 23, 2026
Thank you for your great review! We're delighted to hear you got what you needed quickly and found the service helpful. We really appreciate your feedback and thank you for choosing Echelon!
Rebecca S. was very helpful in rectifying the problem and took care of the issues quickly!
By Pamela J.
Response from Echelon Fitness· Jul 3, 2026
Thank you for your wonderful review! We're delighted to hear that Rebecca was able to resolve the issue quickly and provide the support you needed. We'll be sure to pass your kind words on to Rebecca. They'll mean a great deal to her. Thank you for choosing Echelon, and we hope you continue to enjoy your experience with us!
I emailed about getting my 1000 workout cube and received a quick response. I followed all the steps and the cube was shipped ASAP. Fantastic service and super easy process!
By Caycee C.
Response from Echelon Fitness· Jul 3, 2026
Thank you for your review, and congratulations on reaching 1,000 workouts; what an incredible achievement! We're delighted to hear the process of claiming your 1,000 Workout Cube was quick and straightforward, and that our team was able to help get it shipped to you promptly. Thank you for being part of the Echelon community. We hope you enjoy your well-earned milestone reward, and here's to your next 1,000 workouts!
Great customer service and product
By Michael C.
Response from Echelon Fitness· Jul 3, 2026
Thank you for your wonderful review! We're delighted to hear you're happy with both our customer service and your Echelon product. We really appreciate your support and hope you continue to enjoy your Echelon experience!
