Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
Echelon FitnessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 226 reviews with 1 star · Clear filters
If zero will be possible I’ll rated it Horrible experience The worst customer service ever ever I trying to Connect imposible night mareeeee and they want me to pay a support membership in order to help me OMG Stay away from this product I hope there is a consumer rights to help out I would my refund so bad
By IRMA D.
Dont waster your money. If you are serious about a bike spend the extra and get a peloton. Class times do not accommodate a normal schedule. Bike loses connection mid work out. The customer service is by far the worst I have ever experienced with any business. I spent MANY frustrating hours multiples times on the phone week after week waiting for my refund but you can never speak to anyone that can do anything. Your case will get "escalated" to another department. Months later received my refund after having to put a claim in with VISA. Now Echelon sends me emails and the unsubscribe link is broken. Its just a matter of time before this company goes under. And I cant wait to see it.
By MS
If I could rate zero I would. Do NOT do business with this company. HORRID customer service. I purchased a bike 3 months ago and haven’t ridden it once because it doesn’t work. They will not provide service except to send parts- except on 3 occasions they sent incorrect parts. Then they offered a replacement but sent an inferior model and provided no compensation. Still no resolution.
By Jennifer C.
Horrible Customer Service. After 2 years of using and loving their service they just shut-off my access without warning. When I finally got help from their customer service (2weeks later) their only answer was that I needed to pay more $$. To the tune of an additional $20 per month. No other recourse and no sorry for not notifying you. These types of reviews I assume are pouring in since this company clearly has issues. Stay away from purchasing.
By Jon K.
DO NOT BUY Echelon Bikes. They did a bait and switch on me. They sold me a monthly Membership for $14.99 a month then after a year put it up to $44.95 plus Tax a month. Echelon more than tripled the monthly membership cost. Buyer beware
By Craig S.
Worst customer service ever. DO NOT BUY THEIR PRODUCTS. Product broke, waited weeks for a replacement part, only to receive the wrong part. Now waiting for 1 month for the new part, which hasn't even been shipped yet. They say there's a shipping delay, and can't even provide me with info on when it'll be shipped. STAY AWAY FROM THIS HORRIBLE COMPANY!!! YOU HAVE BEEN WARNED!!!
By Phil G.
The worst company to deal with ever! I asked them to cancel my subscription and not only did they charge me for it but they lied and said they would not charge me. Why would I want to spend 50$ a month on awful spin classes when I could get Peloton classes with BETTER INSTRUCTORS for way less! Garbage thieves and scammers!
By Ashly S.
Horrible experience with customer service and making returns to any degree. I am told that their supervisor was off and that i was not able to speak with anyone further. I was told 3x my order was cancelled, then days later, my order shipped
By Brittany D.
