eBagsReviews of ebags.com

I've ordered from this site in the past. I chose to try them, again, because I've been having trouble sourcing backpack style purses and they have many. The site claims they have Free Shipping and Free Returns. I was lulled into thinking it had taken on the Zappos model. I ordered four bags to try. Kept one and returned three. Had to package them all separately and they all come from different places at different times. I just got the credit back for ONE of the three (what happened to the rest?). They DEDUCTED the return shipping. I don't think FREE Shipping and Returns means the same thing to them as it does to me. I won't use them again.

If your planning to get a bag for your trip you might want to order it a month ahead of time. I ordered a bag that was supposed to arrive in 3-6 business days. I always account for processing of order. I was told it would arrive Aug 29th-14 then I get an update that it wouldn't arrive til the 2nd of September. I ordered it Aug 22nd even with a 2 day it shouldn't take that long to arrive. I talked to customer service who said she would see if they could change the shipping label since it was still at a facility and she would call me back which never happened I called the following day and another customer service lady told me that there was nothing that could be done. So needless to say I have 9 days of packing in one day.

Ordered a full set of luggage, and over the next few days received notifications that several pieces were oversold and unavailable (not on backorder...unavailable for purchase). I cancelled the entire order. They made the cancellation easy, so I appreciate that, but the fact is there is no inventory management so this type of thing can happen again and again.

I was given a Dockers (The Sharper Image) 28" suitcase as a gift for my birthday which was purchased on ebags.com. When I used it the first time, the seam pulled away from the ribbing. This happened during a trip in my car where I had the suitcase in the back seat. I called ebags and they indicated they could not help me because it had been longer than 6 months and because this was a defect, I needed to deal with Olivet International , Inc. I tried to emphasize that a 28" piece of luggage is not something you use every day, but to no avail. I contacted Olivet and after sending them photos of the tear, they agreed it was a defect and I could ship it back to them. I took it to be mailed to find out it was going to cost me $85 to ship this back to them. I emailed and asked if they could send me a label, as I could purchase a new suit case for that amount of money, and they indicated they could not, according to the warranty card. They would pay to ship it back to me. Keep in mind, if the luggage was further damaged during shipping to Olivet, I would have to pay to have it reshipped to me and they would not fix it. As I had the original receipt for the purchase, I noticed the shipping charge was $9.95, which was waived as free shipping when purchased. I will never deal with this company again and I plan on letting all of my friends and family know what their policy is. It is totally unheard of!!! I believe a company that does not stand behind their products should not be used. And if they are repairing their luggage when it is returned, how does the purchaser know they are getting something "new". I am totally disgusted with this company and hope this review is read by any future customers, along with all of the bad reviews that have already been written.

Purchased a backpack from this company and delivery was a problem. Called the company to let them know that I had not received my item and FedEx is showing that they were tyring to deliver the item to Northbrook, Il and not Chicago, Il (where I live). Called Ebags and they said they would contact Fedex. Long story short. It took 3 phone calls (one with a very rude customer service representative named 'T') and 2 e-mails to finally get the pacakge delvered. This company is lacking in customer service and proper shipment information on it's website. Had I know that the package didn't require a signature upon delivery I would never have ordered the package. I'm sorry but someone saying to you over and over 'non of our packages requre a signature upon delivery' isn't answering my question of where on your website does it state this. Poor customer service all around on this one. The bag was of good quality, but won't be ordering from this company again.

I should probably rephrase this, the bags they offer are just being resold like everyone else does. But the prices are apparently higher. I thought for the differential I'd get a higher quality bag but it ended up being the same thing. In the end, shop around first. The serviec was very good and shipping was pretty quick.