eBagsReviews of ebags.com

If I could give them a zero I would. They told me I couldn’t order from Canada, yet I did last year and it has Canada listed as a drop down option. Completely ridiculous. I even talked to a supervisor that confirmed. Very frustrating. They’re useless

I like the bags. I ordered a new bag and did not get anything close to what I expected, they sent an item different from what I thought I was ordering. They made no aplogies and charged me to return the item. Their return policy is unacceptable.

This company claims to have a limited lifetime warranty against defects in the workmanship of the product. The problem is that when I attempt to contact them via telephone, email, or Twitter nobody replies. I have been trying for a month now. A warranty is worthless if the company behind it does not stand by its word. Essentially, ebags is a fraud when it comes to customer loyalty and service.

Gift certificate code does not work online. Emailed without a response. Called customer service. On hold for 12 minutes and system hangs up. Horrible service. No product is worth this. I can't imagine what would happen if I had a problem with a purchased product.

I have purchased multiple EBags for ourselves and friends and just had my first issue—a wheel came off on our last trip. I sent all of the info as requested and heard nothing. Finally called and after being on hold for 30 minutes was told that I can’t prove it was a manufacturers defect so my warranty is worthless— but she offered me a whopping 10% off on a new bag!!! Will never do business with them again!

I started with eBags years ago and loved both their luggage and customer service. Recently I filled out a form on the website for replacement parts for my spinner bag that is not rolling well anymore. I included the purchase date, order number, and the name of the bag. Despite this, every support email asked for this same information again. Every time. These responses looked like they were mostly generic cut and paste answers for warranty claims rather than information pertaining to replacement parts. The problem is that my spinner bag barely rolls anymore. I had hoped to purchase some new wheels for it. Finally, CS convinced me that a warranty claim was the best and only path forward. When I emailed the photos they asked for to pursue it, they stopped responding. Before sending her those photos they had been very responsive once the communication began. I had been very pleased and impressed with eBags' products and services for years now and would never have thought about buying luggage from any other brand. Now, sadly, it seems it is time to find a better vendor. Read the reviews here - all the positive ones are years old, before Samsonite acquired them. The new reviews are all very similar.

On June 6, 2022 I returned a new, never used bag from eBags and they received it on June 7, 2022 - ONE DAY! I have yet to receive a refund and it's been 9 business days. The rep I spoke to told me it takes up to 28 BUSINESS DAYS to receive the refund. TWENTY EIGHT BUSINESS DAYS! WARNING: DO NOT BUY FROM eBAGS!!!!!!!!!!!!

On the 19th of May, 2022, I ordered a Backpack (Mother Lode Travel) Backpack from Ebags, the order number: Ebg35219990. The order was placed after I had read the reviews from several customers (supposedly) about how good them item is. However; I doubt, those reviews are from the REAL customers. Few days later, the Backpack arrived and to my greatest surprise, it was a PIECE of trash. I immediately contacted Ebags and registered my dissatisfaction with the item. Through an e-mail and over the phone, I was instructed on how to return the item. The next day, yes next day after I received the item, I returned the Backpack through the UPS store. On the 26th of May, 2022, Ebags received the item as the tracking record showed. After not receiving my refund through my Credit card, I called Ebags to know why my Credit card has not been credited. In response, Ebags confirmed receiving the bags, but that its policy is to process the refund after 14days has pasted as is listed in its RETURN POLICY guidelines, else they will NOT process the refund Today, it is way past 14days and Ebags has not credited my Credit card. At the time of writing this complaint, the charge is already accruing interest on my Credit Card, yet I have returned the item to Ebags over three weeks ago. Please DO NOT buy anything for this company. They are thieves. Obviously, holding-on to customers' monies for weeks is where their profit is coming from, as the customers pay INTEREST on monies they do NOT owe.