EasyshipReviews of easyship.com

We were charged nearly 7 times for the return shipment, we will never use their service again. Completely unhelpful and risky. Very poor customer service......

There was fraud on my account and they charged me over 1600 for various shipments. I called them any cancelled the shipments 2 weeks ago. They keep making excuses why they wont refund the money to me. They keep saying "they are investigating" but they already told me that it was fraud, cancelled all the shipments before they were sent and are just holding my money. They keep having me email back and send stuff to support and the general email but they just say "I know it has already been about two weeks and I truly appreciate your patience. I will reach out to you immediately as soon as I receive any updates from the team." They have cancelled the shipments and the fraud investigation should have no bearing on returning my money, especially since they cancelled the shipments.

after 3 months of fighting with them to get refund bcz of a lost pritner at 550$ they ask me to send my bank info to make the refund while i was in Thailand in less than a few hours they made 20 shipment from my account and empty my bank account, big fraud i now trap into another country without any money

Easyship can not correctly offer free shipping. The easyship plug in for woocommerce websites is severely flawed. easyship displays 3 shipping options for domestic USA the problem option 1: easyship is displaying UPS for free shipping on my account. WRONG. option 2: easyship displays USPS Priority Mail at $1.71 - totally WRONG. USPS Priority mail is a paid shipping option and the correct price is generally $6.50 - $8.50 for a 4 ounce package option 3: easyship displays UPS next day air at $64.00. the price is $32.00\ ridiculous.

I retried their service, this time with a more expensive service. They swallowed my money yet again. This is a HUGE FRAUD. There seems absolutely no way of getting your money back. They make all these promises over and over again, but yet keep taking money over and over again.

I used Easyship to generate a FedEx shipping label for an item I sold through Asset Appeal. The shipment, sent on July 28, 2024, was insured, including a $70.12 insurance fee. Unfortunately, the item was lost in transit. While FedEx marked it as delivered, their investigation confirmed the loss. FedEx approved my claim and reimbursed me $100, as part of their standard policy, but they advised I contact Easyship for the remaining reimbursement, due to the additional insurance purchased through your platform. I opened a claim with Easyship and submitted all requested documents, including FedEx's claim approval, invoices, and communication. However, Easyship requested that I verify my identity through a provided link. I successfully completed the verification process three times, yet Easyship continually indicated that my verification could not be processed. Despite this, Easyship stated they were unable to verify my identity. If the link is not working, I am more than willing to submit my personal identification through an alternative method. Despite providing all the necessary documentation and following the requested steps, Easyship has refused to reimburse me for the full insured value. FedEx has approved my claim, and I have complied with Easyship’s procedures, but I am still being ignored. I respectfully request that Easyship process the full reimbursement for my lost shipment, as I paid for insurance through your service and provided all required documentation. I appreciate your prompt attention to this matter and look forward to a resolution.

Initially Easyship sent me an invoice to pay for shipping with three line items: shipping, processing and import taxes. The line items didn't add up to the full amount listed, it was off by about 5 dollars. After some back and forth with the supplier, I would be refunded and could pay again, this time without import taxes which I would have to pay on delivery. Okay, sounds good.... Except Easyship raised the price of shipping to be MORE than the original shipping + import taxes combined. Plus, shipping would now take 16-30 days rather than the 10-15 days listed before, with the same shipping method. This business can't calculate things AND will try to defraud you. Avoid them.

Easyship claims scam I was incredibly disappointed with Easyship after one of my pieces was destroyed during shipping. Easyship's claim center denied my claim and ignored my Better Business Bureau complaint. They denied this on the basis that I didn't photograph all of the packaging in advance of shipping. I'm telling everyone about their poor service and have switched my business to another provider.