It's a racket.
While traveling, my old BiPap was left behind. Called EasyBreathe. The salesperson I spoke with talked a good game, but was deceptive about insurance coverage and final cost. It took several months to get an itemized receipt. Also, I paid for next day expedited shipping and the unit didn't arrive for almost two weeks. I made many calls to complain or ask for a refund and got the runaround, "It's the Post Office!" "No, it's the shipper!" I never received a refund if the hefty expediting fee. The new unit lasted about two weeks before it failed. I still suspect I was sold a reconditioned machine. Communicating with customer service was a nightmare. Initially, it took a week-and-half before I got a response. The representative I eventually spoke with seemed unable to speak in understandable, complete sentences. His email, voicemail and SMS messages were cryptic and confusing. After about six painful weeks (I used my old machine in the meantime) a replacement arrived. A month-and-a- half later I received the original unit from the manufacturer. Unrepaired. The problem wasn't covered by warranty. Confused. I am. Now my new unit is starting to act up, and I am dreading having to contact EasyBreathe. Sigh. These things are expensive. When a company is deceptive about insurance coverage, going out-of-pocket stings. When a company in unresponsive to problems and concerns, people suffer. These machines, after all, are medical equipment. This is probably the worst consumer experience I have ever had.
By Barry M.