Eastern BankReviews of easternbank.com

The Tellers and Management of the Back Bay Bank are excellent; however, the Customer Service is beyond bad. When I call I am told that due to many calls I will have to wait to speak to someone. After 5 minutes I am then asked if I want a Call Back and not lose my place in Line. I agree; however, no Call Back. Eastern Bank is not interested in Customer Service.

It's more difficult to navigate. Not as easy to see what's what in a glance like the old app. Eastern Bank, if it isn't broken don't fix it. The old one was perfectly fine.

This Bank Is Awful Especially. Michelle. Serrano Racist And Dumb Manager Useless. For Customers , large ego Maybe She Thinks Where Here her Raise Is!! Inept. Stupid Manager!!!!??? Stated. To. Me. That. While. Off. And. Ok I was As I Was Phone Minutes 55. Minutes Stated. That I Was tying. Her. Phone Csr Too long!!?? Regulatory Agencies On Cambridge Bank Buyout by Eastern MassDoesn't. Not Allow !!Not dependable Or Ethical!!Deny. Their. Request!!

Last year Eastern started closing the day after Thanksgiving in order to give their employees a long weekend. Personally I have no issue with that. As a matter of fact I find it admirable that they do that for their employees. That said, here's the issue I have with Eastern which is directly related to closing the day after Thanksgiving. Not only are the branches and corporate offices closed but any transactions that are processed on that day, such as a mobile or ATM check deposit for example, are not posted until the following Tuesday morning. So even though the day after Friday is considered a regular business day, it's NOT considered a business day in the eyes of Eastern Bank. What's disconcerting about this is that if someone makes a good faith check deposit whether through the mobile app or at an ATM, and is expecting to have those funds available for that upcoming weekend, they are SOL. If that's going to be the "official Bank policy" then so be it but they do not mention ANYWHERE either on their website, social media, branch offices etc...the fact that any electronic check deposits will not post until Monday evening/Tuesday morning and something as important as that should definitely be relayed to the customers. Frankly what Eastern should be doing is focusing more on the needs of their banking customers than promoting a woke agenda which they seem to be so preoccupied with lately. There are many small banks and credit unions, competing for my business, that don't subscribe to such nonsense that Eastern Bank promotes.

We have been unable to get Eastern Bank to transfer money from a 401k CD to another financial institution. They refuse to accept valid paperwork, Medallion Signature Guarantee etc etc. They ignored the transfer paperwork and renewed the three year CD at .015 % interest. That is correct really no interest on 4/10/23. Yes the Massachusetts Banking commission has a complaint filed about this.

PLAYED PING PONG WITH DISCOVER CARD KEPT WACKING THE CARD, HIT ON BOTH SIDES FOR OVERDRAFT FEES ALL I GOT WAS A NEG SENT TO CHECKSYSTEMS! 790.00 FROM THE BANK AND ABOUT THE SAME FROM THE CARD! I'M IN THE WRONG BUSINESS!