EartuneReviews of eartune.com

Response from Eartune· May 29, 2024

Hi David, We're sorry to hear about your experience. Please reach out to us at [email protected] so we can help you find the correct size. Best, John

Response from Eartune· Mar 11, 2024

Hi Vlad, We are sorry to hear about your experience! For Eartune Dream sleep earplugs, we try to balance sound isolation level as well as the comfort factor when designing them for our customers. While many of our customers are very happy with our design, we understand that you are in need of higher sound isolation. We will make sure to address this for you with a new design approach, kindly lookout for an email coming from our team. Best regards, John

Response from Eartune· Dec 8, 2023

Hello Carl, It may be possible that you need a different size to obtain the best seal. If haven't already, could you kindly squeeze the foam first before inserting them into your ears? And then hold to allow them to fully expand to the shape of your ear canals. If you are still not getting a good fit, please reach out to us at [email protected] and we'll take care of you. Best regards, Jane from Customer Services Eartune

Response from Eartune· Nov 9, 2023

Hello Michael, We're sorry to hear about your experience! Our team will send you an email so that we can better assist you. Best regards, John from Customer Services

Response from Eartune· Sep 12, 2023

Hello, If there's anything we can help with, please reach out to us via email at [email protected] and we'll take care of you! Best, John from Customer Service

Response from Eartune· Sep 8, 2023

Hi Basya, We're sorry to hear about your experience. It seems like you might not be getting a good seal. Please reach out to us via email and we'll take care of you! Best, John from Customer Service

Response from Eartune· Jun 12, 2023

Hello Jeffery, We're very sorry about the wrong size shipped! Did our team get to correct this for you? If not, please reach out to us so that we can make this right by you. Kind regards, Jane from customer services Eartune

Response from Eartune· Sep 10, 2021

Hello Romeo, We regret to hear about the missed timing. Normally, we are able to match the ear impressions to orders immediately. Which then we try our best to deliver the custom tips/plugs within 3 weeks, pending order volume level. To aid in this process, we request multiple information from the customers when the impressions are being shipped so that we may have multiple ways to match the orders to the impressions--emailing us the tracking number would be the best way to inform us. Although it took time, ultimately, we were glad you have reached out to us to aid in matching the impressions to your order. Please lookout for an email coming from our team ([email protected]). We would truly appreciate the opportunity to improve your experience with us. Thank you, Jane from customer services Eartune