EagleRiderReviews of eaglerider.com

NO !!!! WE CONTACTED YOU ON JULY 27 AND TALKED TO DAN . HE CANCELED THAT DAY !!!! THAN WE TALKED TO SUSAN, MANY TIMES. STORE CREDIT???? WE LIVE IN THE CARIBBEAN, WHEN AND HOW WILL WE USE IT? AWFUL CUSTOMER SERVICE!!! RUN THE OTHER WAY!!!! STAY AWAY FROM THIS SHADY BUSINESS!!! I was coming from out of the country and very excited to book the Route 66 tour. It looked like the perfect setup—hotel rooms coordinated, fantastic motorcycles provided, and of course legendary Route 66. About a week before the tour, I had a motorcycle accident and broke my foot and wasn't able to go. I had paid $4,500 in deposits. I sent them documentation including medical records and pictures of me in the hospital. Their response? They told me to POUND SAND. They claimed that they were responsible for hotels yet I looked at the hotel cancellation policies and only 24 hours' notice was required. I informed them more than a week before the hotel dates. We are motorcycle riders, unfortunately, accidents happen. These guys are crooks. Stay away from them.

From Florida, Rented once in Colorado right after signing up. 6 months and 5 rental credits accumulated later and I try to rent at st. Augustine. "Location does not take club credits". Was willing to pick up somewhere else in the way to st. augustine, but it was the same with all 5 of the other central Florida locations. So tell me y tf do u offer monthly credits if not all locations will accept them and y tf won't you give me a refund for the months I paid to accumulate credits, now that I want to cancel?! Don't use this company! Total scam!

An experience with any organization is rarely more than the sum of its parts. When an organization goes out of its way to please its customers, the customers will often repay that organization with word-of-mouth advertising and loyalty. The opposite, however, is also true. When an organization goes out of its way to ‘penalize’ its customers, the customers go out of their way to write reviews like this one.   Let’s start this review off right. I have used Eagle Rider in the past to rent motorcycles. I wouldn’t go as far as to say I am a good customer of theirs, but I was repeat business. In the past, I picked up bikes and rode them, they were reasonably well maintained, and I had few problems. The prices were always a little high, but given the reduced hassle of having to worry about maintenance and the few times I rented, it seemed an ok trade-off.   Now everything changed this last time and for none of the reasons listed above. I will never rent from them again because they cannot train their customer support staff properly. I rented a bike in Colorado on 8/2 for pickup on 8/18. Like most renters, I didn’t read the fine print, but I expected some level of corporate CYA in there. Cancellation charges are expected within a certain window of time. On 8/7, I had to cancel the trip and contacted Eagle Rider at 11 am PDT. The phone system offered me a call-back option, and thankfully I took it. Because 2:17 pm PDT is when I got called back. I explained the situation, and the customer service rep used the word ‘penalty’ no less than five times. Just so you know, if you cancel within 20 days of picking the bike up, you get hit with paying 60% of the booking price. They also hit you with a slightly lower ‘Penalty’ for canceling within 30 days of the pickup.   Needless to say, even giants like Enterprise or National don’t use the word ‘Penalty’ to describe their cancellation charges. They also don’t sack the consumer with 60% of the cost nearly a month from the pickup. All that said, I started looking more closely at the actual booking and what it entails. I remember the site listing the bike rental cost as $124 per day. I rented the bike as a single-day Pickup at 9 am return at 5 pm. With all the taxes and fees, including a “Peak Season Surcharge,” the price came out to $225.68. Needless to say, I have learned a lesson here. That is never rent from Eagle Rider again. It is a real shame as every lost customer and bad review only results in the prices getting hiked for the remaining customers.   So Eagle Rider, if you are looking for the answer to your dwindling customer base only getting smaller, start training your customer service reps. Start looking at ways of getting what you want without completely screwing your customers. You could have kept a customer if you had trained and empowered that person properly. Leave T&Cs as they exist, train your service reps to refer to it as a cancellation charge, then empower them to discount that fee, especially when the rental was made within the window, and bike availability was plentiful. Also, the returned 40% of the grand total, including fees, was done as a store credit.

We have been members since 2019 and for the past 3 years more and more locations are not taking points There are hundreds of Eagle RIder locations but as of today there are only 53 that take points and they are not desired riding locations - We had booked a trip in St Augustine Florida January 2023 and December they were taking points but by January they weren't. Now we have an upcoming trip to Macedon NY (finger lakes) and same thing - just notified that they don't take points now. We have over 16 points and can't use them anywhere we would want to ride. It is more than frustrating that every trip we book, the location can just change if they don't want to take points any longer. I asked for a refund for this last trip that we will loose money on our hotel not to mention this is the 2nd vacation that we had to cancel because of their last minute change in taking points. Worst customer service and just a waste of money.

Took advantage of one of Eagle Riders' "Flash" sales to rent three bikes for a 9-day self-guided tour. We also used the new express check-in online to save time when we got there. Unfortunately, we neither saved time nor money! On arrival you could not describe the check in as express,there was still a lot of messing about and we felt the online check in had been a waste of time. As for saving money on the flash sale,well that didn't last long as we were given the hard sell and scare stories of needing collision waiver, breakdown cover, and oh yes a 100 dollar mark on our cards just in case we got a ticket! This little extra took an extra $330 off us each, We tried to explain to the manager that these extra costs should be made clear on their site as certainly in the UK when hiring rental these are usually included in the cost. The Manager was quite glib in his response and didn't want to listen only taking our money and adding that this way it gives people their choice to use their own insurance if they want! Anyway we picked up the bikes which were not Road Kings as we had requested and left the store and did in fact despite Eagle Riders' cavalier attitude enjoy the trip, but would think twice or even three times before using them or recommending them to anyone else

EagleRider, while offering the potential of amazing experiences, has unethical business practices and their membership program lacks transparency and uses false advertising. I was a member of the EagleRider motorcycle club, which offered a day free credit per month of payment. At the time, I was saving for the max of 24days credits to enjoy a long road trip. It turns out that the free credit covers some bikes, not other bikes,, does not cover sundry charges (a 5 day trip can still costs hundreds of $). Credits can also only be use at some locations. Finally, EagleRider has locked people paying monthly subscriptions into annual terms. The result is one cannot cancel when you want to, even though paying monthly.

We rented longtime in advance 3 Touring Harleys In Chicago: They didn’t give us the models we reserved although we paid the model guarantee option. We reserved the Road Glide Ultras but got instead the Road Glide Touring Editions with the low windshield. This model is far less uncomfortable than the Ultra for touring with our wifes. Although they had the Ultra in their shop reserved for somebody else a later day, the local manager Danny Brown didn’t want to swap them for us. The only thing he was ready to accept was to refund the model guarantee fee and the model day price rental difference whicis is the least he had to do. No the problem is that it's not a direct refund to our CC but a discount code on a future rental. As I/we have no short/long term plan in future rentals, this option is no use to us. I'll never rent through them anymore. I'll be better off with Explorify.

We booked well in advance, two motorcycles for a 46 day trip across America. Two couples. We were unfortunate in that my wife had a medical diagnosis that prevented us travelling from the UK to the usa. My friend and his wife did manage the whole trip and their review will be completely different to ours. Because we were forced to cancel about a week before travelling, Eagle rider would not refund any of our rental charges. So that's well over £7000 (YES £7000) in rental fees and insurance that we were unable to recover and had to rely on our travel insurance to pay most of (not all monies recovered unfortunately). So Eagle Rider did quite well out of us. No bike provided and extortionate insurance in existence which was risk free for them. My advice is, if you must use this company (and obviously we won't again), READ THE TERMS AND CONDITIONS. IF YOU DO THIS THEN YOU PROBABLY WON'T RENT A BIKE FROM THIS COMPANY. Certainly take note that any cancellations prior to a certain date before travelling are only refunded by way of a voucher and not refund. Even that leaves a bad taste. This means you are now tied in to this company and will be subject to their varying prices. MY ADVICE. FIND ANOTHER PROVIDER WITH BETTER TERMS AND CONDITIONS. Or make sure your travel insurance covers you in full.