Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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DVD Empire (dvdempire.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Showing 12 reviews with 1 star · Clear filters
The worst online company by far for purchasing DVDs. They send defective merchandise and then when you try and get a working replacement their customer service department is nonexistent. They do respond to your emails and when they finally do, they won't correct a problem. Very customer unfriendly. Do not use this company.
By Dave K.
They do not ship an ordered and paid for DVD and do not respond to your emails. Ordered the lion king DVD for my daughter on 26 December and still not received and have sent 14 emails to their customer service dept! WARNING - do not use this company they will steal your money
By A M.
DVD order not delivered after 1 month, money taken from my credit card, no response to several emails. NEVER USE AGAIN
By Angela R.
These guys are in the biz of stealing money. They do not ship your movie. If you want to wait for months for your movie to ship, or just have to deal with their crappy support in INDIA then go with them. dvd empire should be called ripoff empire. JUNK
By jim
Response from DVD Empire· Jul 16, 2012
Hi Jim, DVD Empire's customer service team resides in the United States. We have not and do not ever plan to outsource our customer service department. The review you have posted specifically cites a support team in India, which has never been the case. Please contact our customer service department at [email protected] if there is an order issue you feel has not been resolved properly.
