Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
333 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dutyfreedepot is listed under Professional Organizations.
Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 142 reviews with 5 stars · Clear filters
great communication ,quick answers to questions, sometimes they have shipping problems but they solve it, always solves the problem thank you
By Nijole M.
Response from Dutyfreedepot· Sep 1, 2016
Hey Greg, Thank you for your positive feedback. We're always here to help. Best regards, Daniel Customer Support Manager
so long as you read the terms and conditions when ordering with Dfd. I've ordered twice from Dfd and the first order was so perfect, I ordered from them a second time! When only part of the order arrived by 28 days, I contacted Dfd who resent the missing items which showed up in a week's time. My emails received replies (sorry for so many them), I spoke on the phone with live people who phoned me re my concerns, and you cannot find a better value along with the customer service anywhere on the web. Yeah, I read the negative reviews, but I think most of them are from Dfd's competitors based on my personal experiences. Yes, definitely earned this 5 star review. Thanks Dfd! Will shop again soon :)
By Lou
Response from Dutyfreedepot· Sep 1, 2016
Hey Lou, Thank you for your good feedback. I am happy to hear you were assisted when you needed help and have received your complete order and are satisfied with our service. We will always do our best to provide the best service possible and assist our customers as best we can to ensure their complete order is received as quickly as possible. Best regards, Daniel Customer Support Manager
Fairly new customer having placed 3 orders. 2nd order failed to arrive, Duty Free replaced the order as promised. I shall continue to be a customer based on their product pricing and excellent customer service.
By Theodore G.
Have used this company twice now&will certainly use them again in the future,well priced & an efficient service.
By Andrew C.
Never have I experienced such GREAT customer service. The communications over y problem were the best. "BRAVO"
By Garry M.
Very reliable and honest service. First time used and will use al the time from now on.
By ALEXANDER
A bit slow in the beginning, but not because of Duty Free Depot. My parcel is still sitting in New York. Once I contacted DFD, they immediately shipped a replacement (and I agreed that if the original shipment comes, I would pay for it). I received the replacement in about 10 days. Perfect condition. I'm still hoping for the original shipment, but not holding my breath! I received nothing but excellent customer service...thank you.
By Melissa B.
a bit slow due to customs seizing cigarettes , but fantastic at resolving the problem and re sending my order , iut just abit slow ie 5-6 weeks but i am happy chris
By chris A.
