Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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333 reviews
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Dutyfreedepot is listed under Professional Organizations.
Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 43 reviews with 4 stars · Clear filters
a little confusion at first but now been contacted and resolved issues
By Martin Alan B.
Response from Dutyfreedepot· Mar 23, 2017
Hey Martin, I'm glad to see my support team was able to clear up the confusion and get help you with your order. If you need anything else, we're always here to help. Best regards, Daniel Customer Support Manager
In dealing with DFD for a number of years, on several occasions there have been problems with delivery, usually lost in transit packages. Without fail DFD has taken care of the problem and completed the order. I am most pleased with the dependability and will continue to do business with this reliable organization.
By cwfox
Response from Dutyfreedepot· Mar 14, 2017
Hey cwfox, I'm glad to hear our support team was able to help you when you had shipment issues. We will always try to resolve any problem as best and as quickly as possible. We're always here to help. Thank you for your great feedback!! Best regards, Daniel Customer Support Manager
The company does state that it can take months for items to arrive. I ordered 6 cartons first off and after some 7 weeks - nothing had arrived. I received a letter from customs to say that they had been seized. I contacted Duty Free depot who sent 3 cartons of a different brand (twice as expensive) These cartons arrived without incident. I have now placed another order for 3 cartons. Hopefully they will arrive! Thanks duty free depot
By Moir
Response from Dutyfreedepot· Feb 7, 2017
Hey Moir, I am glade to hear you finally received your order and received assistance when you needed it. When something goes wrong, let us know and we will do everything we can to resolve the problem as best and as quickly as possible. Thank you for your feedback! Best regards, Daniel Customer Support Manager
They always follow through either with re-shipments or refunds. It is customs that keep causing problems not DUTY free Depot.
By Richard H.
Response from Dutyfreedepot· Jan 11, 2017
Hey Richard, Thank you for your kind feedback. Just know we will always do what it takes to get you your order as quickly and trouble free as possible. Best regards, Daniel Customer Support Manager
Had a few problems with half of my order coming and the other half getting lost . Their customer service was great at helping me track them and to reship the half that didn't show up. Took alittle longer than expected, but it was the U.S. customs I think that was holding it up .. Great prices .. Nice site
By Lori Gillians S.
Response from Dutyfreedepot· Jan 5, 2017
Hey Lori, I'm sorry to hear you had a bit of trouble on some of your shipments but I'm happy to hear that my support team was able to assist you and complete your order. We will always try to provide the best prices and service to our customers. Thank you for your feedback. Best regards, Daniel Customer Support Manager
Pas moyen de vous joindre pour commander des cigarettes. Voila ce qui s'affiche sur mon ordinateur Error code 16 This request was blocked by the security rules 2016-12-28 17:37:07 UTC Your IP93.5.82.23 |Proxy IP185.11.125.213(ID 10187) Incident ID: 187000050409576092-228711213297238099
By Patrick Le B.
Response from Dutyfreedepot· Jan 5, 2017
Hey Patrick, I can see you have been in contact with my support team. It looks like there is something wrong with your internet settings as we have checked you account and have no problem logging in to your account. I would suggest trying to use FireFox or Chrome and see if it works for you. If not you can try deleting your cookies and history as this sometimes helps or try restoring your internet setting to default. If none of that works, you may have to contact your internet provider as it really looks like the issue may be with them. Please keep us posted. Best regards, Daniel Customer Support Manager
beenpurchasing items from dfd for years now, shipping and execution use to be great, until recently, when the usps has caused problems with the receipt here. I did email in the past, but now I find calling the reps overseas (number listed on website) works out the confusion and any problems you may have encountered when placing or receiving an order from them. Patience is important in receipt of your goods because of the mail system here in the USA, but the company does stand behind you and endeavors to replace what you are have not received. They are cordial, thorough, and responsive. best to work with one person who will become familiar with your problem and expedite anyremediation. I have found that they are a great company but customs in the US is tough on any packages arriving from Israel or Cyprus.
By barbara A.
Response from Dutyfreedepot· Dec 14, 2016
Hey Barbara, I'm glad to hear my support team was able to assist you when needed help. Note we are constantly working on our shipping and will do what it takes to ensure orders are received as quickly and trouble free as possible. Thank you for your great feedback! Best regards, Daniel Customer Support Manager
Have been with DFD for 2 1/2 years. Only a couple of minor snags. Customer service is great. Dealt with any problems quickly. Thanks again and kudos to all customers service people.
By momsden
Response from Dutyfreedepot· Nov 16, 2016
Hey Momsden, We're always here to help with any problem that may arise with an order. We will always to try to resolve problems as best and as quickly as possible. Thank you for your great feedback. Best regards, Daniel Customer Support Manager
