SWINDLE= DUTYFREEDEPOT
6 ever received cartons of cigarettes, suggest paying off but do not make him(it). I intend to lodge a complaint for swindle.
By christophe
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
333 reviews
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Dutyfreedepot is listed under Professional Organizations.
Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
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6 ever received cartons of cigarettes, suggest paying off but do not make him(it). I intend to lodge a complaint for swindle.
By christophe
I ordered cigarettes, they called to confirm my CC# and birth date. I was quoted a shipping time of 30 days. After 35 days I contacted them. They told me that my order had been sent. Shipment tracking on their "website does not even work. Now it is almost 60 days later and no cigarettes. BEWARE, THIS COMPANY DOES NOT ACTUALLY SEND THE PRODUCTS!!!!
By Chazz
Ordered 2 packages and did not receive one of them. For compensation they want to give store credit... To order again and you can use them for shipping costs. But still nog guarantee of delivery....
By Dirk M.
They have many similar sites but the company itself is not trust them. the goods comes from Israel. They sent me that were in storage and that I had not ordered. When I asked them changing admitted their mistake but they did not. So I lost my money. I have e-mails proving what I write available to any interested party.
By Kiriakos
Poor product quality and unworthy of trust can not receive any, you can pick up something that you ordered does not recognize any mistake poor customer service.
By Eleni
PAID BY CHECK NO CIGARETTES AND NO REFUND
By Robert Z.
its a company that takes your money but do not deliver goodswith non existant customer support.
By cosimo B.
All their cigarettes are fake. Moreover, they are extremely toxic. How can I prove? Well, they always stamp the same warnings on each pack and on each cartoon: "Smoking kills" and "Smoking can damage the sperm and decreases fertility". It means that they have only one device to print all their "genuine" labels. The taste of cigarettes is awful. It never feels like original and overdosing with extreme tar and toxic chemical fragrancies. I do hope I will be able to claim their illegal acitivity very soon. In case someone else would like to join this claim, please do not hesitate to e-mail me.
By Roger