DutyfreedepotReviews of dutyfreedepot.com

Where's my item it's taking too long re send my item or refund my money

after buying from this company,i would advice people to give them a wide birth,they do not reply to emails,first of 2 orders did not arrive and they ask me for information from post or customs,how can i when there is no parcel?they do not reply to emails so it looks like i can say goodbye to my money,do not buy from these people,they cannot be trusted

I placed my order on April 8th. I emailed this company because I never received my item. No one bothered to respond to my email for 7 days. I also called the 1-800 number and no one answered. I got an answering machine. When someone finally did respond to my email, they said the exact same thing that everyone else who hasn't received their item was told. It was "lost" in the mail. No one loses THAT many packages. I buy stuff from Amazon all the time, and I have only had one company tell me that my item was "lost" in the mail. That company turned out to be disreputable as well. This company is a complete scam. They're like a bank that tries to hold onto your money for as long as possible so they can collect interest. It wouldn't surprise me one bit if that's really what this business does. It takes a month to receive an item, and 2 weeks to get a refund? I don't think so. My gut told me initially not to buy anything from this company, and it was right. I have started a charge dispute with my bank due to not receiving my item. I should have known better when I received an email stating that the charge for the item would show up under another company's name, they don't accept mastercard?, and they charge you before the item even gets shipped. I understand a debit hold, but not actually taking money out of someone's account before an item is shipped. Beware!

I ordered 10 pack of Davidoff cigarettes, on 24/03/2015(over a month ago). I kept emailing them, got the same answer every time. Now it's more than one month, still got no parcel, i emailed them again, 4 days ago,asking for a refund, still no answer. I'm going to report dutyfreedepot to the police for internet fraud, anybody else in same situation please do the same!

I ordered from them some baccy 3 weeks ago and the package number displayed for my order on their website was wrong. Sent it 4 emails and they not even bother to answer.

I ordered tobacco which was labelled as 'in stock' on the website.. After 3 emails from duty free depot apologising for the delay of my order they finally confirmed my baccy was ready for despatch.. I checked the details & they had substituted the brand I'd ordered with some other brand I've never heard of! I contacted them & asked for a refund.. I got a snotty email reluctantly agreeing to this & was informed that if I wished to go ahead & pursue the reimbursement I would be able to place no future orders with duty free depot or any of their 'sister' companies.. Took about 2 months & a lot of emails to finally get my money back & they still keep sending me emails with their offers even though I unsubscribed.. Advice.. Don't use Duty Free Depot if you want honesty, reliability or good customer service!

Hello, It's been over 40 days since I placed an order as a first time buyer. Tried to contact them after 21 days lapsed but absolutely no luck. Haven't received my order as of now. Seems like £41 was a bad gamble. Never again. JT

This company advertises as a "duty free shop" offering authentic international cigarette brands at bottom dollar prices. DON'T BE FOOLED! The cigarettes you will receive will be illegal counterfeits smuggled out of China. These fake cigarettes are illegal and extremely dangerous to your health. Scientists who have analyzed Chinese cigarette knockoffs have found elevated levels of toxic heavy metals like arsenic, cadmium and lead, as well as human feces, saw dust, mold, insect eggs and rat droppings. These crooks operate out of Israel and are therefore beyond the reach of any international law enforcement agency. I received 2 cartons of Marlboro Red cigarettes from these unscrupulous crooks that were sold as "made in Switzerland" and "made in Philippines" but whose appearance was identical to several photos of counterfeit cigarettes posted on the websites of Chinese cigarette counterfeiters like Liwong.com. Not only that, but the labeling on both the carton and individual cigarette packs showed OBVIOUS pixelation, which demonstrates that were, in fact, printed using a scanned computer image. It goes without saying that the official manufacturers do NOT do this! I later realized after doing some research that ALL of the products they sell are indeed COUNTERFEIT. The quality of the reproduced cigarettes varies according to brand, but NONE of them are authentic! See for yourselves! Check out Liwong.com and compare them to the photos on their sites. Don't make the fatal mistake of believing these Israeli gangsters when they tell you that they only stock authentic products. It is an unequivocal LIE! I have been defrauded to the tune of nearly $2000 dollars by this company! And the entire time they have exposed me and countless unsuspecting customers to the toxic cocktail of chemicals and compounds present in their illegal counterfeit cigarettes manufactured in underground Chinese workshops, and with absolutely no concern or compunction for the health and welfare of those who end up unwittingly inhaling these lead and feces-laced Chinese toxic waste dumps masquerading as factory fresh European cigarettes. And I have been devastated by the discovery! I've also begun to experience some health issues recently that I strongly suspect may be related to the use of contraband products sold by this dishonest "company". If you buy anything from this company, you are simply promoting poison cigarettes and international gangsterism. DO NOT BUY ANYTHING FROM DUTYFREEDEPOT.COM! They only sell dangerous contraband!"