dunnesstoresgrocery.comReviews of dunnesstoresgrocery.com

It took over 24 hours to sort my Click & Collect Order for Christmas. Due to above kept losing my time slot. Local support minimal. Was informed that I could add or remove from order once placed but have failed to do so. It is so frustrating. Never again

First of all there is no option to give feedback in their app... If there were I would have done it instead of here and give them chance to improve, but as they are not interested in it, I will just say what went wrong here! I was trying out the recipes listed under their website. I managed to somehow get all the products required despite good portion of them not being available to purchase from Dunnes stores. I got all the products and now I am eager to cook them... I got my products and I got my instructions... What could go wrong!!! Well until you actually take a look at the said instructions what triggered me to purchase the necessary products in the first place! All they say is "Go ahead and cook that shit!" That's it... Really disappointing for a cooking noob like me, when I paid them premium for the products!

Check all the items you ordered when they deliver it to you in front of the driver, there was a missing item in my delivery,

My father is elderly , frail and cannot walk far because of mobility issues and needed a grocery shop. I live in England, my father lives in Dublin, so I tried to do a dunnesstores online grocery shop for him. I ordered everything he needed plus some treats. I filled in his details including his date of birth because Dunnes claimed to deliver free to over 65s. When I tried to complete the order my card details were refused. I then bought a e gift card 95 euro thinking this would make paying for the order easier. I was wrong, the order still needed my card details which it kept refusing , the same card that Dunnes Stores had no trouble taking the money for the e gift card. I rang customer service. I was led to believe that my father would get a free delivery and I was told that my bank had blocked the order from going through and I was told to ring my bank and after that to ring Dunnes Stores customer service . I rang my bank and they had not blocked the order. I rang Dunnes Stores back and I was told the person was taking a lunch break and would ring me back. I did not get that phone call. Later that evening I went back to the order and discovered instead of getting a free delivery the delivery was changed to a pick up slot. I had explained my fathers inability to do his own shopping to Dunnes Stores customer service so I don't understand why it was changed to a pick up slot. I had to cancel because there's no way my father would have been able to go to Dunnes Stores. I had to start all over again with the order.I sent many emails and phoned customer services several times to resolve this matter and also to find out what happened to the remainder of The e gift card . I was told to go to dunnesegift but everytime I tried to find out how to get the balance I kept getting "something went wrong please try again later. Dunnes Stores were unable to provide their own wholemeal bread or their own toilet paper in the order so everything including the 8 euro delivery charge came to 82 euros and it looks like I will not be getting the balance back . I did ring Dunnes Stores Head Office 3 times but kept being passed back to customer service . I don't believe they were listening to me, I did tell them that this was a formal complaint against Dunnes Stores customer services. Their replies in emails told me how to order Groceries online which proved to me that my emails had very little attention and I got another email telling me my father needed to show proof of his age which was too late as he had his order the previous Saturday. I spent a lot of time explaining everything in great detail in countless details and I also spent hours on the phone explaining why I was so upset and feeling ripped off by a store I used to trust and shop in when I live in Dublin. Dunnes Stores did email a how did we do survey so I repeated everything I had told them over the phone and in my emails. I have had no reply to either my "formal complaint" nor from the survey. I feel that I have been ripped off by 20 euro. the 12 Euro balance and the 8 euro deliver service that I was informed was free for people over 65. I will not be shopping at any Dunnes Stores ever again.

Very disappointing, they've changed the 10 off 50€ vouchers so you can only use them on your next shop but they expire in 10 days, absolutely ridiculous. Dunnes stores changed the only thing what made them stand out from the other shops. From now on I won't bother get my shopping there.

TID 10038406 Logged a ticket with customer service on 21 April asking them to add points from my receipts to my accounts. Rang on 25 April asking to action. Today 26 April still not done. You would think that this is a task that will take hours..... What horrid customer service Dunnes Stores. Please look at Tesco's customer service ...Much much better. Shame on you!

Been a customer for 25 years, I'm shocked with the unrealistic inflation of prices? They have really become a rip off merchant. Thank you for 25 years of service but it's actually cheaper and better quality to buy from the local butcher, veg, shop fish munger etc. I'll by my spices etc elsewhere!

Absolutely horrific service. Ordered groceries that were supposed to come last night. They never came and I called the helpline who provided little to no help and consolation. Took them ages to even understand what was going on at their end. They said the driver had gone home! Said he called and rang bell when this never happened, three people were home all day and heard and saw nothing!! They said the driver can come tomorrow but when I called them again they said there is no driver!! What are they doing!? Don't offer a service you can't provide. First time using this service and will definitely be the last, should have just used Tesco.....