Sunday, November 8, 2026 · Customer reviews of US businesses
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303 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Duluth Holdings Inc., which primarily sells goods through its Duluth Trading Company brand, is an American workwear and accessories company.
Duluth Trading (duluthtrading.com) has 303 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 38 reviews with 5 stars · Clear filters
Alot of bad reviews I see have to do with the ordering process online....... however of you go in store you'd find that the firehouse pants are unmatchable in quality....... 1 year return policy means if your wear it out in a year you get a fresh pair same its thoer top quality made in the USA boots......
By Lou M.
Duluthflex Firehose Relaxed Fit Cargo Work Pant are the most comfortable work pants I've ever worn. A soft hand and just enough give to make moving easy. Highly recommended.
By Dave
We live in Hawaii and heard about Duluth. The quality of their products are wonderful. I ordered a large order for my husband for Christmas and one of the items a bit too big. The exchange was easy and quick. This is our favorite online company for great quality clothes. Highly recommend.
By Joseph & M. K.
I have made several orders with DTC in the past couple of months and the products have been of high quality as their website states. The Best Made branded products are especially nice.
By Timothy
It seems 3/4 of "rain jackets" are not waterproof, but Duluth delivered a nice looking, 100% waterproof rain jacket. No issues.
By Squeaky C.
I'm very surprised to see all of the negative reviews. I called customer service and clearly spoke to a woman from the United States and she couldn't have been more pleasant. I placed an order and received it and a very timely fashion during a very busy holiday shipping season. After the holiday I had an exchange to make I received the new item rapidly and my Exchange made it to them quickly as well. Had absolutely no issues receiving a refund. I could not have been any more please with all of the services that I received from Duluth. I understand there was many shipping issues with local Postal Services as well as online services people have to remind themselves that because of the pandemic that we are all facing the Manpower for these companies is limited while the demand for their services has greatly increased . My personal opinion is you should not base your opinion on one dissatisfied experience sometimes it pays to be a little more understanding.
By Katie
Received jacket and extremely pleased with quality and fit, love it! Shipping was on time, no issues.
By Customer - E.
Ordered a flannel and a scarf and both arrived in about a week after ordering. Quality is good. No complaints from me.
By Devon
