Duluth TradingReviews of duluthtrading.com

I've been buying the long tail t-shirts for my husband for years. The last t-shirts are of poor quality, very thin material, about half the weight of the older shirts. I will not be purchasing again. I've seen reviews regarding the sizing, learned long ago to purchase one size down. Husband normally takes an XL but with these T's I purchase a X and size works great. Just wish the material was a better quality.

On 7/7/24 I purchased several items from Duluth. They immediately charged my debit card for 170.08. On 7/7/24 a 28.80 was then deducted from the 170.08 for one of the purchased items. Now a pending charge of 141.28 remains on my card. On 7/8/24 a 35.99 is deducted from my debit card and not subtracted from the 141.28 causing my debit card to be overdrawn. I spoke with Duluth and my Debit card company several times regarding this issue with representatives assuring me the corrections will take place at end of business day. They state they are escalating this to accounting dept to remove the hold from my debit card. This statement was made from 7/8/24-7/11/24. Then on 7/10/24 a 105.29 was charged to my account depleting my debit card for the whole 141.28. Upon once again emailing and speaking with agents they assure me problem will be resolved by afternoon of 7/11/24. The email agent of course blames my financial institution and states they have to lift the pending charge. This practice is ridiculous. I now have to wait until 7/15/24 for the 141.28 pending charge to be added back to my debit card per my financial institution. Be aware of this policy and ask questions about preauthorization holds with this company.

Duluth Trading Company has lost a 25yr loyal customer. I don’t know what has happened to turn this place into an unreliable company selling inferior products with extremely poor customer service, but after all the money I’ve spent with them over the years I’m stunned at how terrible they are now. Been buying t-shirts, underwear, and jeans from them for years. I have purchased at least 30 t-shirts from here with no complaints, the 4 I received recently are 3” shorter than before, so I won’t be buying them again. Decided to give them one last chance and ordered some armachillo shorts. Did not receive a confirmation email. Waited over a week, did not receive an email with tracking information so I called customer service. CS told me the items have shipped, and gave me 2 tracking numbers, one for FedEx and one for USPS. Waited another week, still no delivery. Tried the tracking numbers I was given, system did not recognize these as valid. Called CS again, and was told “I don’t know why you were given those numbers, they are incorrect” CS confirmed that my order was scheduled for delivery in just a couple of days. Received package 3 days later, and the items were the wrong size (my fault) so I contacted CS again, explained how unhappy I was with the short t-shirts, and all the problems with no emails or tracking info for the current order. CS apologized for the inconvenience and assured me the replacement order was being expedited with 2 day shipping. That was 5 days ago, and if tracking info is correct, my package just arrived in Illinois and isn’t scheduled for delivery until 4 days from now.(I’m in Md) Don’t waste your time or money on Duluth Trading Co. Shipping is unreliable, product quality is not worth the price, and customer service is incompetent to the point of being useless.

Ordered on a Thursday, didn't ship until Tuesday. Two weeks and no delivery. when I called they said to wait another week. I can't imagine trying to make a return with this company.

400$ for a jacket is crazy. Staff was super rude

What is with these folks? I ordered three items from their 2024 Memorial Day sale. Today is June 5. Memorial Day was 5/27. It took them until Thursday that week to send an email stating my order is processed and shipped and they included a tracking number, which is nice. My package never left. USPS says a label was created on 5/30 (that seems like a crazy amount of time compared to other vendors) and as of yesterday 6/4/24, my package label was created and still waiting, waiting, waiting… . It was not picked up. I know the USPS carrier scans priority at the PO when the items are dropped off. I did read that a new post office in the area was all sorts of wonky! Be honest then. Then I chatted with a CSR, I advised the above and requested an ETA or status. I got “the items are in stock, do you want to reorder?” One might expect, “let me look into that.” That said, I advised that I will reorder but I am not paying twice and they complied but I did ask if they want to take a look to see. She was confident that they were lost forever. The CSR sent me a fed ex return envelope and told me to return the USPS items when they arrive. This confused me as they told me that they were lost for good. I’m super worried I will be charged for not returning my first package that never arrives. Another item to note, Oddly I was upgraded to ‘Ground shipping’ from USPS priority. Come again? Ground takes forever and I mentioned it wasn’t an upgrade (priority is the way to go and I didn’t order priority in the first place - what is going on?) Now my package is being sent via Fed Ex with an arrival date of 6/17. If anyone knows anything about Fed ex it is that they are horrible since they started subcontracting. I got my items on deep discount and maybe they had a huge order, but their webpage said 5 days. Not two /three weeks. This is crazy! Customers respect honesty so if it will arrive by mid June, just advise before purchase. I will update if they charge my card more than once! If they don’t I will not update. (Today is 6/5).

Horrible customer service and wasteful policies! I placed an order and immediately noticed PayPal had given them the incorrect shipping address. Called and email right away to remedy the situation. Was told NOTHING could be done and I just have to wait until the items were delivered to the wrong address, let them know it was never delivered so they can refund me and I can try ordering again. What in the unnecessarily complicated wasteful of every possible resource imaginable is that!? There is ZERO chance ya’ll boxed up my order and put it on a truck in 15 minutes or less. Zero. I’ll be demanding a refund, NOT reordering, and leaving reviews of this horrible customer service everywhere possible. Ridiculous.

I paid $15 for expedited shipping. 2 to 3 business days. My order was only $75. I wont see my order for 10 days after I paid in full. Phone support blamed the shipping company. What a scam! Free shipping was slated at 5 to 7 business days. I wouldnt buy here ever again. 1 and done.