Don’t ever shop at DTLR
Don’t ever shop at DTLR. I won a raffle (Jordan) at the Waterbury, Connecticut location and the customer service was terrible.
By D W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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102 reviews
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DTLR (dtlr.com) has 102 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
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Don’t ever shop at DTLR. I won a raffle (Jordan) at the Waterbury, Connecticut location and the customer service was terrible.
By D W.
Gained access to my credit card and billing information via the Shop app. Processed two transactions without my permission/authorization. DTLR Customer Service told me I was not allowed any information about the fraudulent charges even though they contained my billing and credit card information. These were charges they were previously unaware of until I notified them. Smug customer service. Extremely unhelpful. Will never use this merchant in the future, buyer beware.
By SemperWifey