DTF GHOSTReviews of dtfghost.com

I ordered a whole roll and had to upload several files to complete the order which is fine. However upon receiving my order and cutting them out I noticed I am missing almost a full roll of one of my files. Plus this order and my last order prints had banding and faded colors. I have emailed 3 times and no response. Terrible customer service, you are just a dollar sign to the company unfortunately. From orders 17444 and 17021. The Hunt is on for a new supplier.

Half of my gang sheet is ruined with severe creases. And you give me a 5% off code for my next order. That’s horrible. I can’t fulfill my orders for a customer because so many of the images are creased.

I purchased from them a half roll. This is the worst experience I have ever had with DTF. My prints all came blurry. I have a half of a roll of mush. The customer service is horrible taking days to reply ti an email. It is safe to say it was a waste of money. Please do yourself a favor and go somewhere else to get your DTF transfers. I will NEVER use them ever again!

Very unhappy paid to have rushed and still do not have DTF's It been 6 days so far

I never received my package. I wish I would have looked at other reviews before purchasing; the number of people who never received their order is ridiculous. Customer service sucks and again had I read reviews beforehand I would have known. I have sent emails and messages through Facebook. Customer service does not exist. This company seems like a scam.

I have used their service multiple times and have received the package in a timely manner without having to pay for the “skip the line-same day shipping” offer. This last time, I used the option since I knew a holiday was coming up, they marked that the order was done and shipped out. I received a confirmation but the tracking number from UPS states that it still hasn’t been released to them. I attempted to email them 3 times plus a message on instagram but no response. I was very happy with their service and quality at first but now after this issue I don’t think I can trust them with any future orders. Their prices and quality are the best I’ve seen and bums me out that they had this slip up.

I initially was starting to make the switch to DTFGhost for pricing and quality. Even when we hit some bumps they resolved the situation satisfactorily. I always knew that I couldn't count on them for something that had to be done same week, so I saved using them for orders I had some lead time on. In addition, sometimes orders would get hung up because the art didn't upload properly, despite it being marked as such. But there was no follow up to let me know that. I'd have to find out when I inquired what was happening. Oh that's right we need your art. Why didn't you tell me? You marked the order as completed and shipped! Lies. The last order was botched so bad but they gave me a credit so I could go get it done locally and get my job done on time. After this later order however I think I am completely done using their services. I went to use the credits I had previously mentioned and ordered for job with a very big lead time. I even paid for same day shipping, because why not? My order was quickly marked completed and shipped but nothing ever showed up on the UPS tracker. It showed the package as still not being in their hands. I tried reaching out to DTFGhost; messaged them on their Web site, emailed them, etc. I even tried calling the number listed on this Trust Pilot page, but some shady guy answered and denied he was associated with the company. I received a single reply on the Web site chat apologizing for the delay and assuring me there would be follow up. That was days ago. Still no follow up. No updates on my order. No signs of life on the tracking number. Nothing. In a desperation attempt I left a comment on their Instagram and was blocked. So there is someone there, but they aren't responding to me. Very well. I'll take my business elsewhere. I don't recommend this company. I order a fair amount of DTF, and the myriad of delays I've had with them coupled with the latest blatant disregard for a repeat customer, and I'm out. Crap customer service and poor communication. I've got better, more reliable vendors anyway. Proceed with caution people, and I wouldn't order for anything that is pressing. Don't expect a quick turnaround. The ETAs you get are a total fabrication. Edit: In response to the reply, multiple emails were already sent. As well as chats where they said a ticket was created. Respond to those. Complete the order in question, and all is forgiven. At this point I've received nothing and lost money and time. But if I actually get what I ordered, late or not, I can let this all go. Thank you.

Subject: Feedback on Recent Experience Dear Ghost I am writing to express my dissatisfaction with my recent experience. Unfortunately, there were errors with my order, and despite reaching out through two emails, I have yet to receive a response. Additionally, I am missing a portion of my order, further contributing to my disappointment. Moreover, the quality of the DTF print I received was unsatisfactory, exhibiting noticeable shadows that were not present in the original file I provided. Given these issues, I cannot recommend your services. Sincerely, Olivia