Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,233 reviews
dryeyerescue.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Number one online destination for everything dry eyes. Shop doctor approved, dry eye products and find a dry eye specialist in your area.
dryeyerescue.com (dryeyerescue.com) has 1,233 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 50 reviews with 3 stars · Clear filters
I prefer the multi-dose bottle to the new single use vials. The bottle had a blue tip that made it easier to see and position over the eye for accurate dispensing. The single use vials seem to waste more product.
By James V.
Not waterproof!
By Denise Z.
The solution is great .The difficulty is trying to squeeze the hard plastic pod,with two fingers, while positioned over each eye. Doing this five times a day, I'm afraid I'll end up with arthritic fingers. CAN'T wait till the bottles are available again.
By Sandra
The product is fine but it is not quite thick enough to keep my eyes moist through the night.
By Moore
The product is too sweet. Should be sweetened with fruit juice like grape juice, not the ingredient that is being used.
By customer
Response from dryeyerescue.com· Feb 11, 2022
Thank you for the review, we will send this over to the product review department for feedback.
long time to get it
By suzanne S.
Response from dryeyerescue.com· Feb 11, 2022
Hello Suzanne, thank you for your purchase. Yes, you selected our standard free shipping with USPS, which is 7-10 days depending on your location. Your order shows it was delivered 7 days after the order, so we can't file a complaint with USPS. We do offer expedited shipping for a small fee if you need items faster. Have a great day!
Rated a 3 only because I have no idea if the Hydroeye is doing anything or not. It’s very expensive to not know if it is worthwhile
By Catherine
Response from dryeyerescue.com· Feb 11, 2022
Thank you for the feedback regarding HydroEye. It is a very popular item, and thousands of patients believe that it is helping them find relief with their dry eye. It is one of our most popular items recommended by doctors.
Very disappointed in the scrubbing tool which cost over $200 and after a few months no longer works
By Kathy B.
