DON’T WASTE YOR MONEY!
This product is not as I was expecting. GenTeal works just as well or any other $10 eye product don’t waste your money.
By Cynthia D.
Monday, November 9, 2026 · Customer reviews of US businesses

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Number one online destination for everything dry eyes. Shop doctor approved, dry eye products and find a dry eye specialist in your area.
dryeyerescue.com (dryeyerescue.com) has 1,233 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 99 reviews with 1 star · Clear filters
This product is not as I was expecting. GenTeal works just as well or any other $10 eye product don’t waste your money.
By Cynthia D.
I emailed the company about the dropper issues and never heard back.
By J C.
You always cancel my orders. It's so disappointing. I placed 2 orders last Thursday but both were cancelled because of unforeseen circumstances.
By HAZELLE V.
This the worst online company I have ever dealt with. I bought an eye mask which I can’t wear unless I sleep on my back or sitting up. I don’t want to do that. They won’t refund my money except by store credit. They have no products I want or need. So I’m stuck with an expensive eye mask I can’t use. They don’t stand behind their products in this day and age!
By James L S.
I receibed the eye warmer with two covers. One cover had a missing snap and the other had an inoperative snap.
By Malott N.
Response from dryeyerescue.com· Sep 6, 2022
Hi Malott! So sorry to hear about this! We do not open products before shipping them for safety reasons. I will make sure our team reaches out to you for a replacement. Please make sure to let us know if there is ever any issues with your order, we're always happy to help. Thank you!
I still don't have the vitamins I ordered or an expected delivery date. Not a satisfied customer.
By LeVay L.
Response from dryeyerescue.com· Sep 6, 2022
Good afternoon LeVay! Our apologies for any delays, I was able to confirm your order was delayed in transit by USPS. Please always feel free to email us with any concerns. We're always happy to help!
Placed an order. Only received partial order. I reached out to the them and they tell me it's complete on their end. I tell them no. It was only partial. Now it's out of stock so I still don't have a complete order.
By Michelle
You don’t get refund only for store credit.
By Sunnie