Drone NerdsReviews of dronenerds.com

DRONE NERDS IS TRASH!! STAY AWAY!! Shipped to wrong address, had them change it and to be geld at FedEx for pick up there.. wasn't left there... they haven't answered where the drone was sent... don't trust them!! Update: still no drone, they said not their problem so I'm out my money, they don't ship packages insured.. so it leaves them and the shipper(fed ex) not responsible.

I had put a review after requesting a fix from Drone Nerds but wanted to change it a bit. My review is going from "bad service" to "Deceptive Business Practices". Stay away from Drone Nerds especially if you are from out of town. We use our drone for a High School. We paid almost $1000 to get it fixed and the job was no done right. Now, I cannot get a hold of them anymore. They just stole $1000 from high school kids pretty much. Our drone does not fly, and they put an old used gimbal camera on it. The drone is pretty much useless. Hate for anyone else to go through this. Stay away from these people.

This process going through Dronenerrs slowed the repair process down and extended the down time to months. As first responders, the turnaround time is essential.

Payed almost $150 for nothing to be fixed. I sent in my drone to get fixed March 1st (-$35 shipping) and today March 25th am finally getting it back still not working. They said dji doesn’t offer them the part they need to fix it and their solution was offering me a new remote for $200 + $35 shipping or just paying $104 for a diagnostic fee, and shipping to get my drone back. (Now I’m down -$140 and still no drone) When I finally got it back today and went to go sign for the package the fedex guy said I had to be 21 to receive the package.

The worst customer service EVER What they say on their website 7-10 days is the biggest lie.It took them 13 days with me calling every day after the 10th day to ask and their response was promises and promises that they ll look into it On day 13 th I finally got an email that my drone was finally diagnosed and will cost such and such( a lot) but what can I do after 2 weeks waiting i agreed. after that they called me telling me that they fixed the physical damages but the cant link the drone to the RC and I need to send the drone to DJI so they can link it. I agreed to be sent to DJI in which I waited 2 weeks for them to send it to TX.After 2 weeks I called and they saids the drone is still at the shop in the UPS bin and will be send in a couple of hours,,,,that was a lie too 3days later I called because i did not get notification from UPS about my package and my drone was still at the UPS bin waiting on someone to actualy send it. finally another week later my drone was in TX That of course cost me $200 on top of the 400 to the Dronenerds when Josh the technician that repaired my drone said that DJI wont charge me anything but they did. So any way DO NOT GAMBLE WITH DRONE NERDS GO TO DJI DIRECTLY

The website said roughly 7 to 10 days it took more like 12 to 16 days. I was told work on the drone was $365 and once I approved the work, they would start within 24 hours 4 business days went by and there was no work on the drone then on the fifth day I got an email saying the price went up to $710 but they can sell me a new drone a lot cheaper. I asked for the drone to be returned and no work be completed on it. I was told that I would receive a bill in my email for the evaluation and shipping charges and It took another four business days. It seems like every time I requested an update they added days on to make me wait , I would send an email two days would go by before I received any updates. This company is horrible. My drone was down for months and I still don’t have it back yet. I do not recommend this service from this company They are horrible.

UNTRUST WORTHY CROOKS I sent this company a drone that had only issues with radio to drone communications. No physical issues. They sent me an email with photos of a damaged gimbal. Stating that this is what was received. I immediately called them. Only to speak to a manager that said that their receiving department would never damage a drone. It had to been damaged during shipping. I believe they took my working gimbal off and replaced it with a busted one they had on site. These 4k cameras are not replaceable and expensive, if you can find one. These people are crooks, horrible customer service. Do not send your equipment here. I repeat, Do Not Send Your Equipment Here.

Disappointed. I wasn’t too happy that something as basic as the camera on my Mavic 3 couldn’t be fixed. It’s the most significant piece of hardware on the drone and they are not equipped to replace it. When I filled out the repair request, I noted that the camera and Gimbal did not work. It would have been nice to know they couldn’t fix it before spending the $85 on shipping. And last, my drone still sits at their facility with a promise that they will ship it to DJI. They made a label a couple days ago but it still sits while I am not able to fulfill my contractual commitments.