Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
123 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE MORE WE SHARE, THE BETTER WE CAREUshering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
Dr. Brandt Skincare (drbrandtskincare.com) has 123 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 91 reviews with 5 stars · Clear filters
I recently ordered and the free shipping didn't apply and the day I placed my order, a new offer came through that would make my order cost less. I emailed them and they right away gave me the refund on my order! Great customer service!
By Tracey
I recently ordered my first products from Dr. Brandt, and I am very impressed. I tried the products and loved them. The Hyaluronic Acid Cream is amazing, and the No More Baggage under-eye cream is excellent. I reached out to customer service because an item was missing from my order, and Katerinne in customer support was fabulous. She got back to me immediately, submitted a request to send the missing item, and even provided me with a coupon for my next order. It was the best customer service I have ever received. Their products and service are truly excellent, and I am very happy with my experience.
By CLo
I wanted to leave a review to celebrate the great customer service I received from Dr. Brandt online. I received a response quickly, over a weekend at that, and my question was addressed very much to my satisfaction! I've dealt with some really frustrating customer service lately, and this was a welcome change!
By Leila
I'm in awe of all these products. They do exactly what they say they will do. Not a loser in the category you choose. My new love is the Wrinkle Release. Goes on smooth and blends right into the skin. FYI...the cap is the white piece on one end. I couldn't figure it out and ended up with a wasted capful of product. Pick one product and you'll be addicted !
By larchsp
Amazing product! I have only been using this product for a week and I am already seeing great results. Excited to pair with another one of their products.
By Cathy H.
My recent interaction with customer service was outstanding. They responded to my email promptly and resolved my issue immediately. My experience could not have been better.
By Karen
Everything was smooth and when I had questions about an order they were quick to respond and had a solution for my issue. This is a brand I can get behind and be loyal to. The products and the customer service. A+
By Ryan H.
I love Dr. Brandt’s skin care products. I recently ran out of my wrinkle cream and I couldn’t find it on their website so I emailed them. I was so shocked to see I got a reply within a half hour. Diana was so kind and was happy to help me. Leslie Parker
By Leslie P.
Response from Dr. Brandt Skincare· Feb 27, 2026
Thank you so much, Leslie 💙 Your review truly made our day! We’re so happy to hear how much you love Dr. Brandt’s skincare — that means the world to us. And we couldn’t agree more about Diana 😊 She genuinely cares about helping our customers, and we’re thrilled you experienced that firsthand. Getting back to you quickly and kindly is exactly the standard we strive for. Thank you for taking the time to share your experience and for being part of our community. We’re so grateful for you! ✨
