Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
123 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE MORE WE SHARE, THE BETTER WE CAREUshering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
Dr. Brandt Skincare (drbrandtskincare.com) has 123 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 25 reviews with 1 star · Clear filters
This product did not work for me at all. I also bought the fatigue eye gel to put on before hand. The product is a pinky orange paste and sits on your skin. The bags were still there. I really wanted to love this product but for me, it was not effective at all.
By Marie Y.
Does not work. Very thick orange paste consistency. Sits on skin. Does absolutely nothing to my eye area other than leave a cakey residue. A total waste of money and it took forever to arrive. Very disappointed.
By M N.
Customer service appears to be nonexistent. I received a wrong item out of multiple items on the order and after calling customer support three times and emailing them three times, I never heard back from customer support. Ended up just returning the wrong item. And, returns are not free, they charge you a fee of $4.99 for “handling and shipping”. I went back to using Perricone Md and their customer service is outstanding.
By An unsatisfied C.
Bought the eye cream ....it took 21/2 weeks to get to me. The "no more baggage " cream is trash. It's nor a cream or a gel it's dried up something.....it doesn't adhere to the skin....just clumps up. They state you get your money back ....now they are staying they do not allow returns from Canada and will not return my money. SCAM....BIG TIME SCAM. BUYER BEWARE.
By Saher M.
Response from Dr. Brandt Skincare· Dec 4, 2024
Hello, Thank you for sharing your concerns. I’m so sorry to hear about your experience with the No More Baggage product and the challenges you've faced with the return process. This is not the level of service we strive to provide, and I truly regret the frustration caused. To better assist you, could you please provide your order number and the email address associated with the purchase? Once we have this information, we can investigate the issue further and work on a resolution for you. We genuinely appreciate your patience and hope to make this right.
Would give no stars if available. Live & learn as Dr Brandt products are useless AND expensive. Going to stick with medical grade products in the future, total rip off!
By Donna R.
Response from Dr. Brandt Skincare· Dec 4, 2024
Hi there, I'm sorry to hear that the product didn't work for you. We understand that results can vary from person to person. To help resolve this, please send us an email at [email protected] with your order number and details of the issue. We can then discuss your options for a refund or exchange according to our terms of service. Thank you for your feedback, and we look forward to assisting you further.
Wish I’d read these reviews first. £50 for no more baggage eye cream. It does not work at all! What a waste of money. If something sounds too good to be true…
By Debbie M.
I bought the no more bags cream from the misleading sales adverts. DO NOT BUY if you're expecting results as it's absolutely useless and makes no difference at all. It's not cheap either just money down the drain unfortunately definitely will not be buying anything from this brand again complete con!!!
By Hasma
No more bags product does not work. Not even a little. Complete ripoff! $15 to ship? If I return for refund I lose the $15 plus have to pay an additional $5. Good thing I used a coupon to save money (which I didn't. I lost). Out $50 cuz this tube is garbage. I still can't get over the $15 for shipping 😂
By Doreen A.
Response from Dr. Brandt Skincare· Dec 4, 2024
Hi there, I'm sorry to hear that the product didn't work for you. We understand that results can vary from person to person. To help resolve this, please send us an email at [email protected] with your order number and details of the issue. We can then discuss your options for a refund or exchange according to our terms of service. Thank you for your feedback, and we look forward to assisting you further.
