Dr. BReviews of drb.ai

They don’t do what they claim. Equipment to be precise. It clearly states it on their website and when I told them I wanted my letter updated they said they couldn’t do it. So either false advertising or change my letter to include equipment.

Stay AWAY! They lead you through a bunch of questions to get all your personal data, then say they cannot help you. My experience: I was coming down with a UTI, but didn't have time to go in to see my doctor so I looked online and found HiDrB. I decided to give it a try. I chose UTI - Get Started for the consult. After giving them my name, email, date of birth, signing privacy and terms of use, they asked for my phone number (in case they "needed to get in touch about my consultation" and my address. They then asked what sex I was assigned at birth (female), then what Gender Identity (woman). Then they say "We're sorry, but we're not able to move forward with your consultation at this time." What?!! Why Not? At what point in my answers was it decided I wouldn't be eligible for help? Obviously, NOT UNTIL I GAVE THEM ALL OF MY PERSONAL DATA did they say they cannot help me. Seems like a scam way of getting people's data to sell!! I saved the entire interaction, and will be watching for a class action lawsuit or start one myself. In response to Dr. B's reply below to my review, I did reach out to your support team and ask "for more details about why" they "couldn't proceed". Here is the response I received: "Thank you for the details that you provided. We’re sorry that you were unable to complete your prescription consultation. The recommendation is influenced by specific aspects identified starting from when a patient enters their information in the system. While we understand the convenience of telehealth, we believe that an in-person visit is the best approach for your situation. This way, you can get a physical examination ensuring accuracy in diagnosis. Our Medical Group cares about your health and this recommendation is made with your well-being in mind." What specific aspect was identified to deny me? The answer that I am a woman? Seriously, there were no health questions at all. If there are criteria that must be met to be eligible for help, they should be the first questions asked. I am quite sure that my name, address, email, and phone number were NOT what determined my eligibility. If my age and sex were the two things that determined my eligibility, those should have been asked first because you wouldn't have needed all of my other personal data if you couldn't proceed to help me.

Sought treatment for a sinus infection which could have been treated with antibiotics and was told unable to provide treatment. If I had time to take off I would have went to urgent care instead, unfortunately my job is not very lenient with sick time. Don't recommend at all.

NEVER AGAIN. Very clearly have a UTI (as per the test strip) no previous health concerns, I'm on no medications, sure were fast to take payment but not provide care. Now i'm going to be stuck with an urgent care bill that I can't afford or wait it out and hope it gets better on it's own. Stay away from this sham of a company!!!!

Paid for multiple consultations for a prescription for a drug that I have already been successfully using for years with positive results and no side-effects (I was over-paying at another online pharmacy and Dr B was a more economical solution, so I was looking to switch). I have no medical history problems whatsoever, not on any other meds, etc., but was turned down three times by Dr. B with no reason or explanation given. Of course they are still happy to take the money for their "consultation." Will never bother with this company again. Complete waste of time and money.

Don’t use this service if the prescription is important to you. I am currently experiencing an ongoing 170 hour wait time, which is nearly 60 times the 3 hour wait time advertised on their website. Customer service won’t give any answers or assistance.

I have used this service twice in the past without issues. It’s been over a week since setting up and paying for my consultation. I am out of my prescription that I need to stay on continuously. Customer service does not seem to care or give me a straight answer on the reason for the delay. At this point I do not believe I will receive the consultation that I have already paid for. I wouldn’t rely on this company, because if you have issues it does not seem like they care to help. Dr. B, before telling me to reach out to customer support, come up with a solution, because I have already done that several times.

This company will bend over backwards to help you the first time just to get you to write a good review and then they are completely useless and horrible customer service. They will do nothing to help you despite all of the proof that you prove it is absolutely ridiculous. I will never use this service again and I will never recommend the service ever again to anyone. I have uploaded pictures with a positive UTI test. I’ve done everything that I did the last time I needed a prescription for this problem, they refuse to help because they could care less.