Dr. Axe WebsiteReviews of draxe.com

DON'T ORDER ANY PRODUCTS FROM THIS SCRUPULOUS COMPANY!! I am on hold at this very moment with the order department to CANCEL the order going through this very minute this morning that was notified to me by e-mail that it was going through this morning !! The order that takes TWO (2) DAYS to process and this just happened this morning without prior knowledge to me that this was going to happen!! I freaked out because I am unemployed and caring for my mother and your company took $200 from my account and now I only have $540 left to pay bills !!! This transaction has NOT POSTED and can be reversed. The shipment has not gone out. I have called this morning at 9:00 a.m. and spoke with Connie who stated that it was "TOO LATE -- SORRY" Really? Too late, too bad, so sad? Is that how you have your assistants conduct business? I am totally appalled at these series of events this morning. When I called back again, I was on hold from 9:27 to 9:40 and finally the call was answered by Brandon and because I requested the assistance of a manager, I was put on hold again. And then, all of a sudden, the call just happens to get disconnected. I was on hold for 10 full minutes beforehand and then to have to dial back again. Now I am on hold again with Brandon. He took my info and stated that Chet will call me within the hour. While on the phone with Brandon, an unidentified call came in, but I didn't switch over because this call with Brandon is important. The call ended with Brandon and I listened to a call that was, apparently, from Chet, the hard-to-get-ahold of manager. He stated that he could not cancel the order. I called back again for the fifth time and spoke with Jennifer. A call came in at the same time. I switched over immediately thinking that this could be Chet and it was. Chet stated that he could not cancel the order as it was a computer GENERATED order -- even though it says that it takes TWO DAYS to process. I am disbelieving that this could not be taken care of amicably this morning without having to go through shipments to and from costs on your end and the not yet posting of the withdrawal from my bank. Now with your $200 withdrawal from my bank account I have only $540 left and no income coming in. So I am very upset, to say the least! The $200 is in processing mode and has not POSTED yet. I called my bank and even the bank could not understand why it could not be canceled. This whole event has left a bad taste in my mouth for your company's unprofessionalism. Signed: Very disappointed in this unprofessional company.

In my opinion with my experience DO NOT BUY THESE PRODUCTS. This program is a JOKE. They do not honor their products nor the promises made on their video. I paid $215.27 and found out I had an adverse reaction to their products. My fingers and gums broke out in cracks. I stopped taking this for three weeks to see if I cleared up; it did. So in all fairness I tried it again, to see if it was product or something else, and sure enough broke out again. I called customer service to explain the situation and to return the product.. Second joker, they Said they could issue me a credit for additional product, REALLY, I do not think so. That was all they could do. Additionally they were so rude, I do not see how Dr. Axe and Jordan could keep them on staff.The product does not do what Dr. Axe and Jordan Promised. Furthermore, outrageous prices. I told them to have Dr. Josh Axe call me , They replied they did not know him.. This was after I had talked to three of their personnell. I told her she best be looking for a new job.

Buyer beware! If you order products in advance and keep them in your pantry, make sure you check them to make sure they are good as soon as you receive them. I paid $50 for Ancient Nutrition Multi Collagen Protein and it was spoiled when I opened it. Best Before date is 05/2021, but the product was no good. They refused to return it because I had ordered it in August and didn't open it until January. I would think they would want to know why it spoiled and would offer an exchange, but they do not. I was told there was nothing they could do because it was beyond 60 days from the purchase. They offered a 20% discount if I wanted to order more, which let's be honest, they offer to customers all of the time. I was very disappointed to pay that much money for a product that I can't use.

Was charged for product I did not order and customer service SUCKED!!!! Stated the product would be shipped within 1 to 2 days and I contacted customer service as soon as I saw their email. They would not cancel the order but would give me my refund when I returned the product. The last order took 2 weeks to get here!!!! Extremely bad customer service!!! BEWARE

Charges $180 for a full keto diet program when you can get everything for free by researching the same info online. Don't waste your money. There are many free sites to get this same info without padding his pockets with your hard earned money.

Got autobilled for products I was dissatisfied with and wanted a refund for and never got. Extremely poor customer service experience and I'm out a lot of time, money and frustration. Beware.