Draft2DigitalReviews of draft2digital.com

A Frustrating Experience with Draft2Digital: The Worst Self-Publishing Nightmare - Draft2Digital, touted as a self-publishing solution, has proven to be nothing short of a nightmare in our recent experience. From a poorly managed Know Your Customer (KYC) process to abysmal customer service, our journey with Draft2Digital has been a series of disappointments. The KYC process, crucial for establishing trust and legitimacy in any business relationship, turned out to be an ordeal orchestrated by a third-party. We were instructed to submit various documents through a Dropbox-type upload function, which we promptly did. However, the trouble began when we received a barrage of emails to our company email address, cryptically stating that we had a limited number of days to provide identification details without specifying the issues with the documents already uploaded. Attempting to rectify the situation, we reached out to Draft2Digital on five separate occasions via email, seeking clarification on the problems with our submissions and guidance on how to comply with their KYC requirements. Shockingly, our attempts to establish communication were met with a resounding silence. This lack of responsiveness is indicative of a company that prioritizes opacity over customer satisfaction. With just one day remaining before our account faced deactivation, our frustration reached its zenith. In desperation, my business partner called Draft2Digital to lodge a complaint and, hopefully, receive guidance on resolving the KYC issues. The manager assured us that he would investigate the matter and provide assistance. However, instead of a resolution, we were blindsided by the abrupt deactivation of our account within 60 minutes. To add insult to injury, we were informed that reapplication was not an option! This abrupt and unexplained termination of our account raises serious concerns about Draft2Digital's professionalism and business ethics. A company that disables an account without proper communication or opportunity for rectification reflects an alarming disregard for its clients. The actions of Draft2Digital suggest a lack of foresight and a potential recipe for bankruptcy as clients, frustrated by such unprofessionalism, seek alternatives. In conclusion, our experience with Draft2Digital has been nothing short of a disaster. From an opaque and inefficient KYC process to a complete lack of responsiveness from customer service, Draft2Digital has showcased a blatant disregard for its clients. Self-publishing authors deserve a platform that values communication, transparency, and professionalism – qualities sorely lacking in our regrettable encounter with Draft2Digital. We caution fellow authors to approach this platform with extreme caution, considering the potential risks to their hard work and aspirations as self-published writers. We will never do business with this organisation because we feel that they act as a hinderance to self-publishers; our advice, steer well clear of this organisation.

I am an Australian trying to publish a book primarily about Australian issues. The D2D tax interview process requires that you add a US tax identification number and unless provided there will be 30% withholding rate applied. I tried to enter my Australian TFN but it did not accept. And I’ve made inquiries to D2D for assistance but they have not been answered. Now looking at alternatives for publishing. StreetLib has a much better process. The wording for their payment process has: “If you are in a country different than USA or Canada, your personal tax file number/code is required to let us correctly register your invoices.” This issue needs to be corrected ASAP.

"They repeatedly instructed me to redo the interview without providing a clear explanation of the underlying issue and the necessity for its repetition. Furthermore, they have yet to process the transfer of my outstanding royalties. In the event of non-compliance, I will have no choice but to pursue legal action to safeguard my rights, filling an IC3 report for an internet scam. I suggest all scammed people do the same. Additionally, I would suggest that new writers NOT upload their books with these scammers!

A scam... I came back here to see people's experiences.. Really their marketing team is working well

I have never encountered such an unprofessional, rude and lazy company before in my life. I can’t even get past the tax interview after months of trying. I literally copy my tax info from my government w9 lol and draft 2 digital claims it’s incorrect. God forbid one of their lazy employees pick up the phone and call the client to actually help them resolve the matter. Nope, they will only offer support if you can call it that by email which takes weeks in between exchanges and it is written very general which doesn’t help. I have directly asked for help in these emails and get told the tax info is wrong when it isn’t. I feel like I’m applying for the cia with these People. I have finally given up on even trying. To me, if a company does this do you and can’t even pick up the phone, don’t give them your business. My book is listed on Amazon and their customer service and process is top notch. Draft should take notes from them if they want better reviews. Shame on you d2d!

Don't work with this thieves! They Refused to disburse my money! D2D refused to pay me after making sales via their platform. It really unprofessional! Don't work with them.

Update: Be carful! Their support is not professional and can block you for false suspicious and some assumptions! --------------------------------- Update: I'm gonna have to mark this as solved by D2D Tax Verification Team Support at the final. And change the rating from 1 Star to 4 Stars based on my past experience with them publishing my books since 2020. ------------------------------------------------------------ Hello everyone, This is really the most terrible, unprofessional, and nightmare process I have ever faced in my life! Let me first introduce my self briefly, I'm Soliman, a professor of engineering at the American University in Cairo. If you google my full author name, I own the first 5-6 pages of Google! I joined D2D 5 years ago and started with publishing eBooks. I had my books published with other publishers in Paperback, Digital and Audio formats before then. I liked D2D at the first glance, that's why I made sure to be one of the first to try D2D Print when it initially started and was in the beta face. I have more than 30 books published through D2D and others. I never have faced any issue verifying my identity with McGraw-Hill, KDP, Ingram Spark, Google Play, Payoneer, PayPal...etc usually the process is smooth, hassle free and straight forward. In Draft2Digital it seems things are hugely different! There are many and many customers who are giving negative reviews for their experience with D2D because of the KYC awful process (please look at Trustpilot reviews for example). D2D is earning mass of ugly reviews globally because of this frustrated process. Also passing authors informative to a third party company like Lilaham or whatever, doesn't look good; and is a clear break of law! I'm not sure why I have being asked to submit this verification about my ADDRESS again! It was done when I did this interview in 2021. Nothing changed. Verifying identity is not a frequent thing! It should be done once and for all! Haven't seen this thing ever in my life! Even after I did the interview, I got an email asking to do it again (revise below emails) like if the server is glitching! When I did this interview last time in 2021, I sent my passport to verify my address and it was done! What happened again? Is your server losing the information and documents? I have an Egyptian TIN that I decided to use to claim the 15% treaty between US and Egypt, what's wrong in this? All other publishers and online distributors I deal with kept motivating me to do this to get a benefit from the treaty percentage. IRS shouldn't deduct 30% from the Egyptian people! I was trying to just update the tax form in my D2D account with my new EG TIN to claim the treaty benefit (all other information remained the same) and my address never been changed. But not sure why it keeps saying Invalid address! And the guy who called "Lachlan Horsburgh" kept sending me asking for verification documents for my address and identity. Is this guy Trustworthy? Because we are passing sensitive information to him! I do understand he wants to make sure I'm from Egypt and I residence in Egypt. I already sent 5 supportive and sensitive official documents (National ID, Driving License, utility Bill, Passport and Bank Statement). I even had to send them twice! Today the same guy emailed me asking for a selfie photo holding these documents, and I did what he asked but it's extremely funny! Next time I'm going to send him a picture in the zoo to bring some entertainment :)) we need Lachlan to prove he is qualified to do the Tax verification process because things are getting very weird! Not intending to insult anyone, but this guy is claiming to be a compliance officer at Lilaham,while from in his profile he is still an undergraduate student of Bachelor degree. Does Lilaham hire young guys who are still studying and doesn't hold any high graduate certification to do the Tax verification process for customers and authors of a big company like D2D? I'm too worry about what's going on and thinking seriously of moving out from D2D; leaving very negative feedback to my colleagues and other authors about my experience at D2D. Although the process is unprofessional, outaged and frustrating I did what I could to verify my identity and my address. By sending MORE THAN ENOUGH official documents stating my information, but the process is also too slow and full of hassles. DATA PROTECTION & DISCLAIMER Protection of my personal information is very seriously. All corresponding information sent in this email and in previous emails should be treated as confidential and should be handled in accordance with data protection legislation as well as with the terms of the US and International LAW. Any breakage will result in taking aggressive legal procedures. Regards, S

Don't waste your time - go somewhere else. As stated over and over again in the reviews, the KYC part is an absolute mess. They ask you to fill in the tax interview multiple times because there is always something. And you can't change the entered data. You have to enter all your data and send the ID again. I wonder what happened to databases? But maybe they have none? Now, I asked them to close my account, plus additional info sent and confirm it. I wonder what will happen next. I'm happy they don't owe me royalties because I had just started.