DossierReviews of dossier.co

My experience so far with Dossier has been nothing but amazing, yes they did get a few items wrong on my order but once I emailed they were very quick to respond and send me out my correct items!! Can’t wait to continue to be a customer and experience their great smelling perfumes!

great customer service and fantastic experience

Dossier was recommended to me for high quality perfumes at affordable prices. The perfume I bought was everything I had expected and the price was right! I had some questions and the What’s App assistant was very helpful and easy to contact.

I love their perfumes and customer service is great! I needed help with my dossier+ account that I overlooked to cancel 8 months ago but the customer service agent made sure I got everything refunded.

I ordered 4 perfumes, only liked the scent of two but getting a refund is a farce. I had to really put pressure on them to give one, they say they have now issued one, so I am changing from 1 star to 4. The actual scents are lovely but they need to make the returns more streamlined.

In terms of customer service, Dossier has some of the fastest and most efficient when it comes to helping with your orders, returns, etc. Also, the scents are fantastic, packaging is great for storage and very aesthetic, very affordable too. The only critique I have is with the websites format especially when it comes to checkout and applying points if you are a Dossier+ member (I was a plus member for around 6 months). I think once they work out these interface kinks to make the website and checkout page easier to navigate it'll be golden.

Excellent customer service and good products. I was happy with two out of three purchases, and the team made it quick and easy to return/refund. It’s a great way to trial new scents - longevity and sillage are pretty fair for EDT, but you can build a collection for less than the price of one bottle from their inspirations! Will buy again.

Bought a perfume from them partially because I knew if I didn’t like it I could return it under their free returns policy. However when I messaged about returning I was told their returns label generating service was unavailable so I would have to wait for it to be fixed to get a return. After I pressed them for how long this would take they did refund me for the perfume and let me keep it as an apology, however I would just be wary as to me this seemed like they advertised free returns to encourage orders but then may not follow through on allowing customers to make a return!!