DossierReviews of dossier.co

Very bad customer service 5 emails no reply they overcharged my account and they won't reply to my emails Discusting customer service

Pésimo servicio de entrega y soporte al cliente hice un pedido el día 18 de noviembre mencionaron que el 20 de noviembre lo entregarían y no sucedió ya es 28 de noviembre y aún no saben dónde está mi pedido y lo que me han dicho en soporte los últimos días es que no saben dónde está mi pedido y que espere

Terrible experiencia. 14 días para la entrega de 3 perfumes! Me queda clarísimo que no prevén volúmenes mayores durante black Friday. Desháganse de esa “empresa “ de last mile con la que trabajan IMile son un desastre todo con bots y no resuelven nada. Del producto no puedo decir nada porque no lo he recibido pero con eso cero ganas de volver a comprarles.

The shipping was extremely late, when i purchased they said one date and just after purchasing it was another date, and it was not just a 1 or 2 days. I will use another brand since there are more than enough generic scent companies. It was dossier Mexico. It was not the first time i have experienced this from them, i thought the first was just a one time thing. It is like they are lying through their website to get more sells.

I ordered 2 weeks ago and still havent received my package. Seems that nobody Can help me they can only tell me to wait even more days. It is a gift and therefor timesensitive. I would not order from here unless you are ok that it may time a long time to receive your paackage. I am in Denmark and the package was sent from the nederlands. That should not take that long since both places are in the EU.

Whoever helped in correcting the address did well, the nightmare started with your delivery services and the stupidity from the people that assisted me in the last instance, they made my experience a nightmare, they even dared to lie to my face, I had to correct them several times, did not listen to what I had to say and in the end the whole thing was not worth a thing by the packaged like I said was never received, they delayed everying, and to add to the offensive experience they made me feel like a beggar by offering a 10% discount, that's incredible, such a horrible experience like this should have a better compensation than that, in any case I'm horrified by the services, I'm not buying anything from you and I do not recoment this horrible experience to anyone else Update : this is from a month ago, if you are not solving anything please refrain from adding nonsensical bs to this thread, and stop this harassment, I’m already horrified by you all

The company is supposed to alert you before it charges you again after a pause in membership, but they count on people not remembering when the funds are going out. I canceled in a panic (after not having seen anything about this for several months) and asked for a refund and explained I had a financial hardship and couldn’t afford it. I was told by their “customer service” line that canceling somehow invalidates refunds because of THEIR company policy as to how THEY move money around in THEIR system (which makes zero sense, unless they’re trying to be shady, in which case, target achieved), This means Dossier stole about $40. They were extremely rude, too. Basically said, “too bad so sad” and didn’t even offer a single apology or supportive response, just “oh, you agreed to this so we won’t refund you.” Any company that relies on customers forgetting when charges are occurring to get their money is scummy and shouldn’t be allowed to operate. If a company’s business model is based in part on theft, you’re not worth doing business with.

This company is fraudulent. They provide the worst customer service and terrible response to customers inquiries. They take your money by manipulating sales and that not fair or professional. Don't purchase from this company.