Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Excelente me encantaron todas las fragancias muy buena calidad y excelentes precios, definitivamente, volvere a a comprar con ustedes, gracias por la atención es excelente
By Andrea Edith Alvarado De A.
Response from Dossier· Dec 5, 2025
Andrea, qué lindo mensaje. Aquí te esperamos cuando quieras volver a consentirte con más perfumes. Gracias a ti. 💛
Exceptional service still exists—and Dossier proves it. After realizing I had entered the wrong shipping address, I reached out expecting a response after the holiday. Instead, I received a prompt, thoughtful reply on Thanksgiving Day, and my issue was resolved immediately. Dossier doesn’t just deliver products—they deliver trust through action. Thank you, Dossier, for setting the standard in customer care.
By Matthew B.
Response from Dossier· Dec 5, 2025
We’re smiling over here, Matthew! Holidays get a little wild, but we always try to take care of you no matter what's going on. Thanks for the shoutout and for giving us such a bright moment to read!
Great service. Quick responses and favorable outcome.
By Kevin P.
Response from Dossier· Dec 5, 2025
Quick answers and smooth fixes are exactly what we aim for, Kevin Thanks for taking a moment to say so.
I have been a fan of dossier so I bought some for my friendsgiving gift exchange! It started with ambery saffron which is why i bought them for all my girlies. Customer support is as phenomenal as the products.
By Vivien Dela P.
Response from Dossier· Dec 5, 2025
Vivien, gifting Dossier at Friendsgiving is honestly iconic. Ambery Saffron starting a mini girlie revolution? Even better! Thanks for the double love on our scents and support!
They are really helpful! Valentin always answers my questions and replies really fast.
By Pilar C.
Response from Dossier· Dec 5, 2025
Pilar, this made us smile! We love keeping things quick and easy for you, and we’re happy it’s been smooth every time you reach out.
My package was stolen of the street after delivery. Andrew was very nice and helpful and told me what I needed to do and promptly sent another pkg out to me. Great customer service!
By marjan L.
Response from Dossier· Dec 5, 2025
Ugh, Marjan; stolen packages are the worst plot twist! We’re really glad we could swoop in, walk you through it, and get a new box headed your way. Thanks for the sweet words!
I put in the wrong address on accident and they were very easy to work with and helped me get it fixed! Great people and great scents!
By Harley D.
Response from Dossier· Dec 5, 2025
Well, Harley...wrong addresses happen faster than a typo in a text, so we’re happy we could fix it without any drama. Hope your scents showed up ready to impress!
I had to make a change to my shipping address, and I received a very prompt reply to my email. The representative fixed the problem immediately and there was no delay or issue with shipping. My products were amazing when they arrived. I’m very impressed with the quality of service!
By Lindsey R.
Response from Dossier· Dec 5, 2025
Quick reply, easy fix, no shipping chaos? Lindsey, this is exactly the vibe we hope you feel every time! So glad everything arrived and lived up to the hype on your end.
