Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I accidentally put in the wrong address and couldn’t change it on the order, but emailed customer support and they helped IMMEDIATELY! Can’t wait for my perfumes to come in soon. Thank you for your help!!
By Abigail R.
Response from Dossier· Dec 5, 2025
Abigail, the accidental wrong-address struggle is too real, so we’re glad we could jump in and save the day quickly. Now your perfumes are heading to the right home, and we can’t wait for you to open them!
All the perfumes are amazing! The packages and the bottles are really nice. 2 items were stolen on the way to my address. After notice the box was opened I wrote to the support team and they really quickly investigated what happened and sent to me the missing items!
By Jessica S.
Response from Dossier· Dec 5, 2025
Your whole message is a treat, Jessica! We’re thrilled you’re loving the scents and the packaging. And thanks for letting us know about the missing items; we’re always ready to step in and fix things fast, no drama included!
Great support, Adrian has been amazing. I messed up the delivery address, and they corrected it immediately
By Ermin Š.
Response from Dossier· Dec 5, 2025
Ermin, glad we could help straighten that address mix-up! Happens to everyone at least once. Hope your order shows up ready to impress!
I had an issue with couple things, one of the bottles came empty by mistake and one promo didnt apply correctly, customer service solved the issue within 2 days and Im super excited bc I loved the fragrances, I ordered 8 and got 9 as a gift
By Alan B.
Response from Dossier· Dec 5, 2025
Alan, we're happy we could sort everything out fast! And eight bottles turning into nine? That's the kind of math we wish happened more often!
Adrien, Andrei, and Carolina are all wonderful employees who deserve 100% raises The perfumes are cool too i guess ;)
By JG
Response from Dossier· Dec 5, 2025
Ahaha JG! The team is going to feel very appreciated, and we’ll gladly take the “perfumes are cool too” energy. Thanks for the smile!
Me encantan, la experiencia de compra es muy sencilla, el producto tiene la calidad que promete, el empaque también me gusta porque llegan super bien. Lo recomiendo ampliamente, vale mucho la pena no te arrepentirás, además la atención del equipo es buenísima.
By Mariana M.
Response from Dossier· Dec 5, 2025
¡Qué bonito leer esto, Mariana! Nos encanta que la experiencia completa te haya encantado, desde la compra hasta cómo llega cada botellita. ¡Gracias por recomendar con tanta alegría!
Lo que hizo que mi experiencia fuera excelente es, sin duda, la atención al cliente, es definitivamente lo que esta empresa hace mejor. La primera vez me ofrecieron devolución total sin preguntas en caso de que algo no me gustara y esa confianza me inspiró a seguir comprando, pero en mi segunda compra recibí una desagradable sorpresa con el paquete: el empaque venía dañado y faltaba una pieza... no obstante en el transcurso de 5 días todo se resolvió y recibí mi producto faltante sin problemas ¡vi mucho compromiso de parte de todos los colaboradores de la empresa para que la situación se resolviera! y, sobre todo, que no se volviera a repetir. Definitivamente seguiré comprando porque ofrecen perfumes de calidad a buenos precios y la experiencia de compra estuvo a la altura de mis necesidades.
By Jesús S.
Response from Dossier· Dec 5, 2025
Jesús, gracias por confiar en nosotros desde el inicio, y por dejarnos resolver el problema del paquete sin complicaciones. Nos alegra que tanto la atención como los perfumes sigan estando a tu altura. Aquí seguimos para cuando nos necesites. 💛
The customer service was excellent! Very quick to reply and always maintained communication!
By Kim
Response from Dossier· Dec 5, 2025
Kim, this is such a sweet note. We love keeping the convo flowing and fixing things fast, so we’re really glad it felt that smooth on your end. Thanks for the love!
