Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 201 reviews with 1 star · Clear filters
Pésimo servicio. Mi pedido nunca llegó, perdí tiempo y encima se quedaron con mi dinero de la 'protección'. Primera y última vez
By Adriana B.
Response from Dossier· Jan 6, 2026
Adriana, lamentamos mucho lo ocurrido! Por favor escríbenos directamente por email para que podamos revisar tu pedido a fondo y ayudarte a resolverlo cuanto antes. Queremos ver exactamente qué pasó y darte una solución.
First order of 1 parfum went great. Second order of 8 parfums, catastrophic follow up and no sens of customer satisfaction. The order got lost and the support didn’t find a solution to get my 8 perfumes. Now I have to wait 20 days until the order is officially lost. I proposed them to resend me everything but they don’t want to. Easy, they got the money and they decide what to do with it. They lost a client, and specially I’m going to share this aweful experience with all my friends, family and my 39k followers on Instagram.
By Daniel P.
Response from Dossier· Jan 7, 2026
Hey Daniel! Sorry this turned into such a headache, especially after your first order went so smoothly. When a package looks lost, there’s a short waiting step before we can officially move forward. It's not the most fun part, we know, but it’s how we make sure things are handled properly. We’ve checked again and can see the order is now marked as delivered. If anything still feels off or something’s missing, just reach back out, and we’ll take another look.
I will never ever order from them again , I had made an order and initially had both addresses for them to deliver, they delivered to the wrong address, which I wrote to their delivery people which they asked me to and kept telling them to send it to the correct address and of course they still sent it to the wrong address and Dozier will not refund my money or send another order because they’re saying it was my fault when their people that deliver. It was their fault because they didn’t put the right address like they told me to.
By Chelsey Aguirre G.
Response from Dossier· Jan 7, 2026
Hey Chelsey! Thanks so much for reaching out about this. Please note that when an order is placed, our system automatically processes everything using the details entered at checkout. In this case, there was one address for billing and a different one for shipping, so the package was sent to the shipping address provided. Nothing was changed on our end, and I’m really sorry it caused confusion. For future orders, a quick double-check of the shipping details can help avoid this. If you have any further questions or concerns, feel free to reach out!
I don’t like this perfume very strong I can’t use it I headache with I never see like this perfume ever. I am very disappointed with this perfume at all. When I use it all my friend is sneezing and me
By Rediat B.
Response from Dossier· Jan 7, 2026
Hey Rediat! Fragrance is super personal like that...what’s cozy for one nose can be a bit much for another. We’d really love to help you land on something lighter and more comfortable to wear, so it actually feels good when you put it on. Reach out and let's talk scents!
Making better products and better delivery
By alexandra C.
Response from Dossier· Dec 26, 2025
We hear you, Alexandra. Feedback like this matters, and we’re always working on improving both products and delivery moving forward.
If they send wrong scent to you, it is impossible to get their attention after that. I ordered couple of scents 2 weeks back but they sent wrong. I wrote to them and they were kind enough to respond within few hours, they asked photos or wrong product along with photo of package which I did provide, however after that no response even after send 2 more follow up mails. I had ordered these for gift but now time is gone.
By Amit G.
Response from Dossier· Dec 26, 2025
We’re really sorry this experience felt frustrating, Amit! Especially with gifts, timing matters. Please keep reaching out to [email protected], so the team can review and assist properly.
Order got delivered to a wrong address and they were not helpful.. I had ordered holiday gifts and now buying gifts from elsewhere..
By Fari O.
Response from Dossier· Dec 26, 2025
We’re really sorry this happened, Fari. Holiday orders add extra pressure, and we know how disappointing that can feel. Please reach out to [email protected], so we can review your case.
'Dossier' should be in the dictionary under 'thief.' I placed an order last week and have not received any communication in regard to it. No official confirmation, invoice, receipt, status, tracking, etc. No emails period. My order doesn't pull up on their site. Nothing. The sole reason I have my order number is because I had the foresight to take a screenshot of the confirmation screen after I placed the order. I've been going back & forth with their email 'support' for days and they have escalated the issue twice but I haven't heard back. I have shown them the screenshot of the order confirmation, provided them with copious amounts of proof, including the cleared charge on my bank account, and they have done nothing. They 'can't locate the order.' Well you took my money, so there literally HAS to be a record of it. What do you mean you can't locate it? You were certainly able to locate MY money and take it from MY bank account. Wow.
By Tina H.
Response from Dossier· Dec 26, 2025
Totally hear you, Tina, and we’re really glad this got sorted. That kind of stress is never okay. If anything still feels off or you need help again, just reach out, and we’ve got you covered.
