Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Dossier has amazing customer service, they went above and beyond to assist me with an issue. This company truly cares about their customers.
By Dania
Response from Dossier· Dec 5, 2025
This is really lovely of you to say, Dania! We always try to show up for you, so it feels great knowing it made your day a little easier, too. Thanks for sending such good energy our way!
I'd like to take a moment and thank your team members for handling my situation very professionally and fast. I understand mistakes are made. But, once y'all were aware. It was resolved and im grateful for that. Thank you!!
By KATHRYN M.
Response from Dossier· Dec 5, 2025
This was so kind of you to share, Kathryn! Yes, mistakes happen...but once we know, we're basically sprinting to fix them. Thanks for rolling with us through the hiccup.
If I could id give it 100 stars, my dad was in the military and tragically passed away 3 years ago and the aquatic lime was his favorite fragrance, someone got me one and it immediately made my memories with him come flooding right back.
By Teagan B.
Response from Dossier· Dec 5, 2025
This is such a tender message, and we’re really touched that the scent brought those memories back for you. Fragrance can hold so much emotion, and we’re grateful it gave you a moment with him again. Sending you a whole lot of love, Teagan!
Contacted Dossier customer service via email regarding my delivery which contained 2 different perfumes from ones that I had ordered. Received a reply within 15 minutes!!! After sending a photo as requested...they kindly let me keep the 2 bottles and my replacements will be delivered. I dealt with a lovely efficient lady by the name of Samara...her communication with me was brilliant...Thank you! I have to say that my experience with this company has been excellent throughout. The perfumes are all gorgeous, unique and affordable too. Well done Dossier!❤️
By Gwyneth R.
Response from Dossier· Dec 5, 2025
Gwyneth, this was such a joy to read! We want everything to feel good for you, not just the scents themselves, so we're really glad the mix-up was handled smoothly. And if you ever have questions, concerns, or just feel like chatting about scents, you know where to find us. ❤️
The Customer Care agents expressed such genuine concern understanding and compassion for my unfortunate situation. I had oredered from Dossier several years now and this time ordered many bottles of perfume for myself and as gifts for my frinds. The delivery happened to sync with one of the worst weeks we have had as a family in a long time, starting with attending the funeral of our dear uncle far from home. While traveling home, we experienced a catastrophic engine failure leaving us stranded 250 miles from home. Putting our loss into prospective we got a call that evening saying my dear little 7 year old nephew was being airlifted, actually to the city we were stranded in, and being placed in ICU due to a freak accident. We finally made it home only to find missing packages. We weren't sure what happened. There were heavy winds with a big winter storm. Dossier agents promptly responded to my report of loss /missing packages. They compassionately dealt with the case and provided a full refund. I will continue to be a loyal consumer and advocate of your fine product, company, and customer service and share with others these amazing scents! My friends are loving them! Thanks again for treating me so kindly!
By April G.
Response from Dossier· Dec 5, 2025
Your message had us feeling all the feelings, April! You've been going through so much, and we're really glad we could at least make the package situation one less thing to stress about. We're sending you and your family the warmest hug!
I had a issue and they were really helpful and quick to solve it .
By charmy P.
Response from Dossier· Dec 5, 2025
Love this, Charmy! We're all about fast fixes, so we're glad your little hiccup turned into a quick win. Thanks for sending the sunshine our way!
All good, excellent customer service, they were very helpful and answered all my questions and concerns. Definitely I’ll purchase again.
By Nancy
Response from Dossier· Dec 5, 2025
Nancy, you're too sweet. We love keeping things easy and helpful, and we’re thrilled it all landed that way for you! Come back anytime...we're always here, probably with a new scent in hand.
You guys were so helpful I can’t wait to get my products!!!
By Destinee A.
Response from Dossier· Dec 5, 2025
Your excitement is contagious, Destinee! We're happy we could help out, and now we're over here rooting for your delivery like it's game day. Can't wait for you to unbox everything!
