DossierReviews of dossier.co

They solved my issue of my package being stolen they were able to offer me two options and as well switch the address since it was first stolen from that original address. The customer service associates I communicated with were very helpful, kind, and understanding of my situation and just because of that I will continue shopping here but with a different address so I don’t get my belongings stolen again😭

Ashtonishingly Amazing scents! Definitely buying now on from Dossier. Peta free, animal cruelty free, love it that they aren't endangering innocent lives. Plus, I couldnt tell the difference from the originals, to these dupes. Thanks again Dossier!

I ordered a cologne and shortly after was hospitalized and totally forgot to ask a loved one to check if it arrived in the mail as I was pretty sedated for most of the time. When I was able to return home and things were a bit more normal I realize that the package never arrived and reached out to the customer service support team after our conversation back-and-forth. I explained the situation and it was outside of their policy of reaching out within 10 days. I explain the fact that I understood that this was past the policy point and asked if there was anything they could do it’s the Christmas season and due to extreme medical debt. I knew that I wouldn’t be able to provide or gift this year like I do and I love every year. I spoke to a customer service agent and member of the team named Tudor and he was willing to really hear me out and made a one time exception to resend the cologne that would arrive before Christmas so I’d be able to gift the cologne at Christmas time. I told him it felt like a real life Christmas miracle and honestly, I started sobbing when I got the message. For me, I always wanna work with a company that prioritizes people over profit and it shows that this company really does that I will forever be a customer just because of this one experience, even though they already won me over by their amazing quality and product. I highly encourage you to work with them and support a business that really goes above and beyond for their customers!

I had a package stolen from my apartment building and Dossier was so helpful in getting a replacement sent. The customer service agent Tudor was kind and responsive.

Valentin... did not give up trying to help me get account signed in .....pleasant while going through process....5 Stars for not giving up and getting issue resolved

This was my third order and a second time for my favorite scent! I love these products! But this time, my order was showing delivered - left at the front porch. I live in a secure apartment building, so there is only one entrance, needless to say there was no package. I was so frustrated because I had no way of tracking this package I never received. I wrote Dossier and received a reply within minutes. They were super helpful and gave me some ideas on how to get my package or ultimately how they could make it right. I ended up finding the package a couple days later - it went to the management office. I couldn’t be happier with their products and customer service! I will recommend them to everyone I know!

Great product , great coms , quick responses - would absolutely use again

GREAT COMMUNICATION EXTREMELY HELPFUL THANK HER SO MUCH WENT ABOVE AND BEYOND