Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Accidentalmente escribí mal la dirección de envío. Hice el pedido en la madrugada y de inmediato mandé correo a ‘soporte a cliente’ y me contestaron a la brevedad y me apoyaron con el cambio de domicilio. Excelente atención y muy amables. El pedido llegó justo como era.
By Karo
Response from Dossier· Dec 26, 2025
We love a quick save, Karo! So happy we could fix it in time and get everything to you just right 💛
I love these perfumes! Very high quality and long lasting! I took advantage of the great Black Friday sale and got 9 scents… some are for me and some are gifts. You can’t go wrong with this company and their products.
By KERRY K.
Response from Dossier· Dec 26, 2025
Nine scents is a serious haul, Kerry! Love that you grabbed some for gifting too. Black Friday done right 🙌
Customer service best.
By Yangchen D.
Response from Dossier· Dec 26, 2025
Short, sweet, and we love it, Yangchen. Thanks for the kind words 😊
I made a mistake with my order (accidentally ordered two of one fragrance) and they very quickly responded and swapped it out for a different one for me. Excellent customer service.
By Lee T.
Response from Dossier· Dec 26, 2025
Mistakes happen, and we love fixing them fast, Lee. Thanks for giving us the chance to make it right 👏
Top notch communication and the fragrances are lovely. 👍
By Nelson
Response from Dossier· Dec 26, 2025
Great chats and happy vibes are always the goal, Nelson. Thanks for sharing the love with us 💫
I have been a customer of dossier since 2020, placing multiple orders since that time without any shipping issues, until my last order was placed in November 2025. It was quite a large order, and essentially got lost in the delivery process somehow. The tracking information never updated as being received by the sender, and I never received my package. I reached out to dossier about the situation and they replied almost immediately (literally 4 minutes later) saying they would check into the situation. I was in contact with them several times via email over the next couple weeks while following their protocol for missing packages. Every associate that replied to me during this time was kind, patient, empathetic, and understanding. They were ultimately able to ship me out another identical package to replace my initial order, even going above and beyond to honor a free item promo I'd gotten with my initial order, AND also located supplies of the items I initially ordered but were then showing as out of stock. I cannot praise dossier's customer service highly enough. I am so pleased with their resolution of this issue, and infinitely grateful they took the time and cared enough to do so!
By Erica C.
Response from Dossier· Dec 26, 2025
Honestly, Erica, this means so much to us! You stuck with us for years, and we are really glad we could show up when things went sideways and make it right for you 💛
The customer service is best for Dossier. I brought up my concerns with them and they responded quickly and gave me options to resolve the issue. I would love to purchase from them again in the future. I had a great time chatting with customer service. They are amazing and make you to feel listened and provide you with suitable options.
By Preet G.
Response from Dossier· Dec 26, 2025
Love hearing this, Preet! Being able to talk things through and feel listened to is huge, so we are happy that part felt good. Can’t wait to have you back 😊
Both agents were very helpful! i Appreciate them.
By Zainab A.
Response from Dossier· Dec 26, 2025
Thanks for this, Zainab! We are glad the team could help and keep things smooth for you 🙌
