Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Hubo problemas con la paquetería y me ayudaron en todo momento y al final mi paquete si llego
By Julieta Margarita Elizondo C.
Response from Dossier· Dec 27, 2025
Julieta, paquetería complicada pero final feliz. Nos encanta saber que te acompañamos hasta que llegó tu pedido 😊
I had an issue with my order and they were so kind and responsive when it came to resolving the issue. Extremely impressed.
By Errin K.
Response from Dossier· Dec 27, 2025
Simple, kind, and quick? Errin, we’ll take that compliment any day. Thanks for sharing 💛
I had an excellent experience with Dossier’s customer service after my package was lost. Their response was incredibly fast, and they arranged for a replacement order to be shipped in record time. It’s reassuring to know that the company truly stands behind its customers when issues like this occur. Highly recommend !
By Cynthia
Response from Dossier· Dec 27, 2025
Losing a package is stressful, Cynthia, so we’re really glad the quick replacement helped calm things down. Knowing you felt backed up means a lot to us 🙌
Mi pedido llegó incompleto pero el equipo Dossier hizo el seguimiento oportuno y me entregaron los perfumes que faltaron. Excelente servicio
By lisetchotmail.com
Response from Dossier· Dec 27, 2025
Thank you for your patience, Liseth! Everything arrived complete in the end and with good follow-up, just as it should be 😊
I recently purchased perfumes from Dossier after years of seeing their ads and finally decided to give them a try. I started with a sample set of three from Walmart, and I genuinely liked them. That experience led me to go back and purchase eight full-size bottles during their Black Friday sale—and they did not disappoint. The scents are very long-lasting and surprisingly potent. I’m still in the process of finding my signature scents, so I plan on purchasing more to see which ones I truly love, and the rest will make great gifts. I’ve had absolutely no issues with the company or their products. As someone who normally spends $200–$300 on luxury perfumes like YSL, Givenchy, and J’adore, I can honestly say that the Dossier perfumes I purchased last longer and are even more potent than many of the high-end fragrances I’ve bought in-store. On top of that, they’re far more cost-effective. Overall, I’m extremely happy with my purchase and will definitely continue buying from Dossier.
By Sandee B.
Response from Dossier· Dec 27, 2025
Okay Sandee, starting with samples and ending up with eight full sizes is the ultimate glow up. Love that you’re enjoying the hunt for your signature scents, and gifting the rest is a power move 💫
Needed the delivery within 8 days and the helpdesk said they will try. I was genuinely impressed that they went out of the way to make it happen within 4 days. I really appreciate the effort taken into meeting individual customer's satisfaction. Not to mention the totally worth the money perfumes. The packages are well done and very presentable for a Christmas gift. Will definitely be back.
By Abhijit P.
Response from Dossier· Dec 27, 2025
Four days instead of eight, Abhijit? We love it when a plan actually works out. So glad the timing, packaging, and scents all came together for you 🎄
Great quality of the product, shipment and service!! 100% recommended
By Cynthia D.
Response from Dossier· Dec 27, 2025
Short, sweet, and to the point, Cynthia. We love hearing that everything from product to shipping hit the mark 🙌
I had a wonderful experience with this company! The fragrances are absolutely amazing! high quality, long-lasting, and beautifully crafted. What truly impressed me was their customer service. The team handled my issue with incredible honesty, patience, and professionalism, turning what could have been a frustrating situation into a very positive experience. I also really appreciate the company’s overall professionalism from the website to order processing, everything is smooth, reliable, and well-organized. I would highly recommend this company to anyone looking for top-notch fragrances and outstanding service. 5 stars all around! ⭐⭐⭐⭐⭐
By Göksel G.
Response from Dossier· Dec 27, 2025
This one really hits home, Göksel. Turning a stressful moment into a positive experience is exactly what we aim for. Thanks for noticing the care behind the scenes 💛
