Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I had an issue with an exchange in the return portal but customer service handled the issue and I received the return label I need. Thank you Dossier customer service for your timely response. Much appreciated!
By Nydia
Response from Dossier· Sep 28, 2026
Always a pleasure, Nydia! Don't hesitate to contact us anytime!
I had an issue when checking out and I reached out to Dossier around 5am and to my surprise I got a response within minutes. Mind you this is on a Saturday also. I am very much impressed with the customer service and the quality of the perfume. I have experience with the real colognes and I am appalled at how well Dossier is able to not only mimick the scent but also with how long it last. The bottle is also amazing with magnets for an elegant touch.
By Aubrey C.
Response from Dossier· Sep 28, 2026
Aubrey, reading your feedback totally made our day! Enjoy the amazing fragrances and welcome to the Dossier family!
I've ordered from the Dossier website several times, but I moved between my last two orders and forgot to update my address. I reached out to the help line, Robert responded immediately and was able to update my shipping info and my order was sent the same morning!
By Brynna
Response from Dossier· Sep 28, 2026
Appreciate you sharing your experience, Brynna! We are always here for you!
The delivery was seamlessly and reasonable so I will always use your scent because they are fire and the ladies love it!!!!
By alvis A.
Response from Dossier· Sep 28, 2026
Thanks for sharing your feedback. And keep turning heads, Alvis!
Super fast response and helpful information given to solve technical issues.
By Britney
Response from Dossier· Sep 25, 2026
Thank you for saying so! Hit us up anytime you feel like having a chat, Britney! 🌞
Envoi rapide et soigné, des parfums, de très grande qualité et qui tiennent bien. Un service client vraiment réactif et serviable, je recommande à 100 %. Merci beaucoup.
By Justine B.
Response from Dossier· Sep 25, 2026
Merci pour votre gentil commentaire, Justine! Nous sommes toujours là pour vous et nous sommes ravis de vous compter parmi la famille Dossier!
They really help me I’m so glad dossier the best
By Mariela Z.
Response from Dossier· Sep 25, 2026
Reading this made our day! Mariela, we are always here for you! 🌞
Extremely fast resolving my return assistance request. I appreciate the fast turn around so that I don’t have to babysit the whole process. I will be buying from Dossier again.
By Amy
Response from Dossier· Sep 23, 2026
So glad to read this, Amy! Feel free to hit us up anytime for a chat. And welcome to the Dossier family! ❤️
