Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I had a little issue with the delivery. But, Valentin from Customer Service helped me out with the process. So, at the end, I had no issues. Cause, he was super friendly and nice. And I would definitely purchase from them again.
By Alex G.
Response from Dossier· Dec 27, 2025
A little delivery drama, but a friendly save, right, Alex? We’ll take that arc any day. Happy to have you back 😊
I accidentally put the wrong address on my order and they were kind enough to send me a new order at the right address super quickly
By customer
Response from Dossier· Dec 27, 2025
Wrong address happens to the best of us. Glad we could reroute things and get it to the right place, no stress required 💫
Excelente Servicio a Clientes. Tuve problemas con la entrega de mi pedido por parte de la mensajería y Dossier me apoyó en todo. Me atendieron por correo con seguimiento de la conversación con el mismo agente, me atendió Eva. Me ofrecieron reenviar el pedido o reembolsar el total de la compra. Yo elegí el reenvío y en dos días ya tenía mis perfumes. Fragancias deliciosas que definitivamente se parecen a su aroma de inspiración.
By ANGELICA M.
Response from Dossier· Dec 27, 2025
¡Gracias por compartir tu experiencia, Angelica! Nos alegra mucho saber que, a pesar del inconveniente con la mensajería, te sentiste acompañado en todo momento y que Eva pudo ayudarte hasta resolverlo rápido. Disfruta mucho tus perfumes 💛
Customer service responded quickly and helped me solve my problem within 12 hours. Looking forward to my gifts and being a customer
By Zatrick P.
Response from Dossier· Dec 27, 2025
Twelve hours to a solution, Zatrick? That’s the kind of timeline we aim for. Glad everything’s moving along 🙌
After a rocky start, my exchange process was taken care of and the promises made were fulfilled. I should be getting my new perfume soon!
By CJC
Response from Dossier· Dec 27, 2025
CJC, not every story starts smoothly, but we’re really glad the promises were kept, and things are ending on a high note. If you have any other questions or need help at all, just reach out. We’ve got you!
I put in my first order with Dossier during their Cyber Monday sale to take advantage of the amazing deals. I have reached out to their customer service team numerous times with different questions and received an efficient, friendly and FAST response each time. Each was response was from a different agent, but each time, they were so friendly and helpful. I am so impressed by them! Dossier is doing it right!
By Sylvanna
Response from Dossier· Dec 27, 2025
Cyber Monday plus lots of questions, Sylvanna, and still fast replies? We’ll call that a success! So glad the team made it easy every time 💫
I had an amazing experience with Dossier’s customer service. From start to finish, they were incredibly helpful, patient, and responsive. They took the time to answer all of my questions in detail and made sure I felt confident and taken care of throughout the entire process. Dossier’s customer service truly made my day. They were kind, patient, and answered all my questions with so much care. You can really feel that they value their customers. This experience made me love the brand even more. Thank you, Dossier! Highly recommend Dossier—not only for their great fragrances, but also for their exceptional customer support. I’ll definitely continue being a loyal customer!
By Daniel G.
Response from Dossier· Dec 27, 2025
This really made our day, Daniel! Taking the time to answer questions and make you feel confident is exactly what we aim for, so knowing that came through means a lot. Thanks for sticking with us and for all the love 💛
The Dossier team really went above and beyond my expectations when I had an unfortunate issue with my delivery. I was actually blown away by how quickly they responded to each of my messages. They could have easily shrugged me off because I made the mistake of not adding shipping protection to my package. Instead, they were extremely kind and made me feel like they truly care about me as a customer. I will absolutely be a returning buyer after my experience with the support team. Plus, I really love their scents!!
By Skye T.
Response from Dossier· Dec 27, 2025
Skye, you didn’t add shipping protection, and we still showed up? That’s because people > paperwork. We’re so glad you felt supported and are coming back 🙌
