DossierReviews of dossier.co

Excelente servicio, te responden de inmediato si tienes problemas y te dan seguimiento. Los perfumes lindísimos y bien empaquetados . 🥰🥰🥰

Excelente servicio, rápidos y muy atentos con el cliente Muchísimas gracias por su tiempo, no sé si lean esto o no, pero si alguien lo lee que sepan que agradezco su atención y el tiempo que le dedican s responder cada mensaje y a hacer su trabajo con esa paciencia, les deseo un muy feliz año nuevo y que pasen una muy muy bonita navidad, ya sea con su familia, amigos o mascotas, de corazón y mil gracias.

I'm writing this review, because of the exceptional customer service I experienced from the Dossier Customer Service Team. I had placed an order via Facebook , I neglected to write down the order number and had only taken a screen shot of the confirmation number. Nervous about my order , I reached out to the Dossier customer service team but could only provide them with the confirmation # this made it difficult for them to locate my order as they needed additional information , I then provided them with a screenshot of my banking transaction , this apparently helped . Keep in mind this was over the weekend . There were several team members that assisted me over the next few days and they didn't let up until they were able to track down my order , provided me with my order number and my shipment arrived as expected ! Kudos to the Dossier Customer Service Team , the best customer service I have experienced in a long time .

Amazing customer service! Quick to respond to any issue/question you may have and eager to find a solution that works for you!

I’m a small-scale perfume collector and very particular about fragrances. I usually stick to original brands, but after doing solid research, I decided to try Dossier for the first time. I’m glad I did. I ordered two fragrances during a Cyber Deal, which was a great value. Shipping was on time, but one item arrived incorrectly. That was disappointing at first. That said, both fragrances smelled amazing, had great projection, and lasted impressively long. They follow the originals very closely and may even last longer. I contacted Dossier about the mix-up and was surprised to receive a response within an hour. Alexandru from customer support handled everything professionally. He let me keep the incorrect item as a gift and immediately arranged to send the correct order. Without me asking, he followed up with shipment updates and tracking details. The correct fragrance arrived within a few days and was exactly what I expected. Amazing quality and very satisfying. Even though a mistake happened, the overall experience was excellent. I highly recommend Dossier for both their fragrances and outstanding customer care.

My sisters son has severe allergies and she hasn’t worn perfume since he was diagnosed 6 years ago. This year she said she’d love some Jo Malone. I emailed their customer service who were less than helpful and essentially said they couldn’t help in a very Condescending email. I felt a bit defeated then I came across dossier. Andrew in the customer service team was extremely responsive and helped me work out that the perfume did not contain nut or seed oils and was made from synthetic ingredients meaning I could gift her some. They have scents based on Jo Malone perfumes. Not only was Andrew helpful and respectful he knew his product and I’m very grateful for his excellent communication. With 1:3 people in the uk living with allergy the larger perfume and cosmetic companies could learn a thing or two from dossier

I always receive great attention and support whenever I need it. I love their products, and the confidence the brand gives me is something I truly value. Overall, an excellent experience.

One of the bottle's I ordered arrived with the cap's seal broken off during shipping. Support team was super helpful and gave me a couple options of either a replacement bottle or refund, I took the replacement. Whole process only took a few days.