Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Very quick and prompt communication, great products.
By maddie
Response from Dossier· Jan 6, 2026
Maddie, this is the kind of message we love stumbling on. Fast replies, no back and forth, and everything just...works! Thanks for your feedback.
Excellent customer service after I made an address error and the team redirected it in time for Christmas
By Mark
Response from Dossier· Jan 6, 2026
That was a close one, Mark! Glad the address fix pulled through just in time for Christmas. Holiday win unlocked 🎄
Excelente!! Estaba preocupada por mi pedido y lo resolvieron de inmediato
By Rocío L.
Response from Dossier· Jan 6, 2026
¡Qué bueno leer esto, Rocío! Me alegra saber que todo se resolvió rápido y sin estrés. Gracias por la confianza. 💛
I had to contact the company, because my order was delayed and stuck in shipping somewhere. Dossier promptly emailed me back and sent me a new order. I am so grateful for their quick response.
By Melinda D.
Response from Dossier· Jan 6, 2026
Melinda, being stuck in shipping limbo is never fun, so I'm glad we could step in and get things moving again. Thanks for your patience and for sharing this. 😊
Customer service was very helpful and responded very quickly.
By Ali T.
Response from Dossier· Dec 26, 2025
Quick replies and real help, Ali? That’s the combo we aim for every time 🙌
I would like to thank you all at Dossier for customer service the team is as very commutative and prompt, I’m sooooo appreciative nice again thank you all and have a Happy Holidays and safe New Year.
By Dewayne K.
Response from Dossier· Dec 26, 2025
This made us smile, Dewayne! Thanks for the love and the holiday wishes. Sending them right back your way 💛
I was very impressed with how fasted you answered my question and expedited my problem. And most of all I think the company is doing great.
By Jackie S.
Response from Dossier· Dec 26, 2025
Love a clean win, Jackie. Fast answers and a solved issue is how it should always go 👏
Order came quickly and was better than expected in terms of quality and customer service team responds very fast and I am happy with my experience.
By Ni
Response from Dossier· Dec 26, 2025
Short review, big win, Ni! Glad everything showed up fast and hit the mark 😊
