Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Happy with the end result, greatly appreciate the customer care! 100/10
By Ereny H.
Response from Dossier· Jan 5, 2026
That makes me smile, Ereny! Sometimes the journey matters as much as the outcome, and I’m really glad the ending felt good for you. Thank you for sharing the love!
9/10- It’s an addictive, high-quality fragrance that gets compliments easily and performs far better than its price suggests.
By Sharon C.
Response from Dossier· Jan 5, 2026
That’s such a lovely way to describe it, Sharon! I’m so glad it’s been bringing compliments and good energy your way. Thanks for sharing the love, and for that almost 10/10!
Had a great experience with Dossier’s customer support. Valentin was incredibly helpful, responsive, and went above and beyond to resolve an issue with my order. As a first-time customer, this really stood out and gave me a lot of confidence in the brand. Looking forward to using the products - highly recommend.
By Ade E.
Response from Dossier· Jan 5, 2026
Not a bad way to meet for the first time, right, Ade? If all first impressions went like this, life would be easier. Thanks for the good energy!
Resolved issue in a timely manner
By John
Response from Dossier· Jan 5, 2026
Just like we like it, John! I’m really glad everything was resolved quickly for you. Thanks for taking a moment to share that!
Great service from Samara🩷
By Niene O.
Response from Dossier· Jan 5, 2026
Love this, Niene! Thanks for the five stars and the good energy. 🩷
Muy rico el aroma y duradero, para mi igual al original. Compre 4 diferentes y en la paquetería perdieron uno y me mandaron el faltante. Recomiendo Dossier tanto como empresa y calidad, muy profesional. Gracias
By Tere U.
Response from Dossier· Jan 6, 2026
¡Gracias, Tere! Me alegra mucho saber que todo se resolvió bien y que quedaste contenta. Gracias por confiar en nosotros y por compartir tu experiencia. 💛
Su aroma es 100% idéntico al perfume de inspiración, lo recomiendo totalmente.
By Gustavo P.
Response from Dossier· Jan 6, 2026
¡Gracias, Gustavo! Qué bueno saber que te gustó tanto. Agradecemos mucho la recomendación y que te hayas tomado el tiempo de escribirnos. 😊
I’m sharing this experience ‘cause I want to recognize Dossier’s great customer service. A couple of weeks ago, I placed an order and unfortunately the delivery service didn’t deliver it correctly. When I emailed their support team, they investigated the situation, confirmed what happened, and gave me the option of a refund or a replacement order. A few days later, I received my order. Thanks again. I’ll definitely continue a frequent customer. Lisseth
By Lisseth T.
Response from Dossier· Jan 6, 2026
Lisseth, thanks so much for sharing this. I'm really glad the team could look into it and get everything sorted for you. We truly appreciate you sticking with us. 💛
