DossierReviews of dossier.co

If I could give a zero I would in this review. I placed an order Dec. 30 th and I have not received my order . This is completely unacceptable. They don't have a customer service ( live person ) . I asked for a refund and for someone to contact me to no avail ! It's sitting there in the warehouse waiting for what I don't know . Label is there in shipping department. I don't recommend buying from Dossier at all !

I ordered my daughter perfume in December of 2024. Unknown to me I signed up for a monthly service that cost $39 each month. I have attempted to get reimbursed, of which they credited me 4 months, then they closed the account before I could use the balance of the credits in my account.

Normally, I'd say I love Dossier, but after spending over $300 on my last purchase with them, I did not receive my order. I contacted support and after a bunch of back and forth, they shipped a new order. The new order was missing 3 out of the 10+ fragrances I ordered, so I had to reach out to them again. Again... back and forth with support for over a month, requesting proof for items I "did" receive all leading up to dragging out the 30 day window (the first order not received, and the 2nd order of missing items) I had to return the fragrances I didn't like, and now I'm stuck with 4 fragrances I don't like and can't return, I'm still missing some of the fragrances that I "did" order, and ALSO I had to pay for 2 months of Dossier+ because if you cancel it after paying, you get nothing.

Horrible company, very shady business. Send me a damage fragrance, guess what their answer was after make me wait 12+ hrs after claiming they were gonna escalate to their senior customer manager, you return it and we will charge $3.99 per item for a mistake they made. Yeah that sound very reasonable. Ghosted me after not holding their hand and calling them out. AVOID AVOID!! Update: Thks for sending absolutely nothing into my inbox thx for trying to cover up for being a shady company. Thx a lot. Great way to start off the yr.

I will not ever purchase from this company again. I initially ordered 3 colognes for Christmas gifts 2 of them were fine.However , the third one was very obviously opened and used i contacted support and they corrected it by sending another one. However, the shipper they used through my package somewhere else in a parking lot, nowhere near my apartment, so now I never got my replacement And the h r team never messaged me back.

Ordered 3 fragrances. Per website allows a onetime exchange or return. Returned 2 perfumes in hopes of an exchange. The exchange was of equal value in fact one fragrance was $10 less than the original order. Once Dossier received the items, they then requested an additional $29. Several emails to the company asking as to why only to be told this would be elevated to a senior billing person with no follow up. I was told this has been closed. Okay so where is my refund or exchange?? Almost 3 weeks later with no resolution very little follow up. This should have been a very easy matter to deal with. I will never order from this company again they do not back up what is on the website. Still no refund or exchange but they have my money. Update: Every day I write this company regarding my issue and still nothing gets done. A refund back to my CC should be simple. DO NOT do business with this company. if you have to go through Amazon at least they take care of their customers. UPDATE: The reason I had to get my Credit card company involved is due to the fact Dossier was not taking any action with exchanging the perfumes nor refunding as stated on their website.

They will sign you up for a subscription and not tell you. I found out when a charge hit my card. I have emailed their customer service numerous times with no reply. However the product itself was fine. My wife likes the perfume I ordered for her. The continual charge with no customer service is a huge issue!

Ordered once and it never arrived so Dossier ordered again and have now canceled the order. This all began on Nov 28. Super frustrating.