Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Recibí mi fragancia y aunque no me gustó, la experiencia fue muy buena ya que de inmediato me resolvieron en atención al cliente para poder devolverla. Sin duda volvería a comprar alguna otra fragancia.
By Selene R.
Response from Dossier· Feb 3, 2026
¡A veces no funciona, y está bien! Lo importante es que todo fue rápido y sin drama. Cuando quieras probar otra, aquí estamos. ¡Gracias, Selene!
Yay ily down
By Rachel Y.
Response from Dossier· Feb 3, 2026
Right back at you! Thanks for the love, Rachel!
I have shopped with Dossier for years and today I ordered a perfume then realized only after I received my confirmation email that I ordered the wrong perfume! I ordered floral peony but meant to get citrus peony. I sent an email and someone responded immediately. They were able to fix my mistake and correct the order. They were super responsive and helpful! I love this company and the quality of their perfumes and their customer service is awesome.
By Christine C.
Response from Dossier· Feb 3, 2026
Wrong peony, Christine? Good thing we snagged that before it shipped out. Love that after all these years you know we've got your back. Thanks for sticking around and being part of the family!
repeat customer here as citrus tea is my personal/signature scent. i had to change my address via customer support and it was handled in less than an hour. thanks!
By Daniel M.
Response from Dossier· Feb 3, 2026
Signature scent locked in? Address change? Done and done in under an hour! Thanks for always coming back, Daniel!
Dossier not only has amazing products, they also have wonderful customer service. I contacted them regarding a replacement I never received over 2 months ago. At first I was told that too much time had passed so they were unable to help me. I expressed my disappointment as I had been assured the replacement would be sent right away. I was contacted again and I was able to give further details. They shipped the replacement the next day! Very prompt, courteous, professional service!
By Pamela K.
Response from Dossier· Jan 30, 2026
Hey Pamela! Stuff can get a little messy sometimes, but showing up and fixing it is what matters. We’re really glad the replacement got out fast and that the whole thing ended on a good note. Thanks for sticking with us and sharing the love! 💛
Customer service is very quick with responses. Very friendly and professional. The products all smell AMAZING!
By Diana B.
Response from Dossier· Jan 30, 2026
Quick replies, kind humans, and scents that smell amazing? That’s exactly the combo we aim for. Thanks for the love, Diana!
Really quick in response time for email inquiries and resolved my issues promptly
By Benjamin
Response from Dossier· Jan 30, 2026
Quick responses are kind of our love language! Thanks for noticing, Benjamin!
Fragrances were so nice! I did end up making a return that ended up lost in the shuffle somewhere but they were very quick to look into it and process the refund when I reached out. Customer service is top notch! Highly recommend.
By Diana
Response from Dossier· Jan 30, 2026
Lost packages happen sometimes, but we're always here to sort them out! So glad we could get that refund processed quickly for you. Thanks for the kind words, Diana!
