Great response and was able to solve my…
Great response and was able to solve my problem quickly!
By Megan Leigh G.
Response from Dossier· Feb 11, 2026
That's what we're here for, Megan! So happy we could help quickly!
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Great response and was able to solve my problem quickly!
By Megan Leigh G.
Response from Dossier· Feb 11, 2026
That's what we're here for, Megan! So happy we could help quickly!
The Dossier team was very helpful and attentive via email and made my return process very easy! I appreciate their communication and troubleshooting skills. Thank you all!
By Laura J.
Response from Dossier· Feb 11, 2026
Laura, this makes our day. Thank you for letting us help and for taking the time to share. We're always here when you need us.
Great customer service
By Brian M.
Response from Dossier· Feb 11, 2026
That's goals! Thanks for shouting it out, Brian. We appreciate you!
Great perfumes that smell amazing and the customer service is top notch. Quick response time and super helpful
By Jessica D.
Response from Dossier· Feb 11, 2026
Jessica, you just made our whole team smile. Quick and helpful is exactly what we aim for! Thanks for noticing.
Amazing service.
By Sideah G.
Response from Dossier· Feb 11, 2026
Thank you for sharing, Sideah! Love to hear it!
Amazing customer service! Great scents. I love this company.
By Cara H.
Response from Dossier· Feb 11, 2026
Cara, we love to hear it. Thank you for being part of what we do!
Roberts was very helpful, answered my questions, and fixed the problem I had.
By Adriana B.
Response from Dossier· Feb 11, 2026
Oh, we are so happy to hear this. Adriana, we're glad he could get everything sorted for you smoothly!
One of my perfumes arrived cracked however , Dossier offered Super quick follow up and excellent resolution to the issue . Thank you so much for being so helpful
By Lissette O.
Response from Dossier· Feb 3, 2026
Well, that's definitely not the entrance we want our fragrance to make. We're really glad we could jump in fast and get things sorted, because that's exactly how it should be. Thank you, Lissette, for giving us the chance to fix it.