Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Amazing scents for a great price! Great customer service!
By Carol Lynn S.
Response from Dossier· Feb 24, 2026
Thank you so much for the kind words, Carol Lynn! We're so happy you're loving the scents and had a great experience with our team!
Hello Dossier Team, I just had to reach out and share a truly fantastic experience I had recently, which really underscored why I've been such a devoted customer for so many years. You know how it goes – sometimes, even when you're super careful, a little hiccup can happen. I was beyond excited for my latest perfume order to arrive, and even though I meticulously checked all the details, I somehow managed to input the wrong delivery address! My heart absolutely sank when I realized my mistake after hitting 'purchase'. Total facepalm moment, I tell you. Naturally, I reached out to your customer service right away, probably in a bit of a fluster. And that's where Robert came in like a true superhero! He got back to me incredibly quickly, and his understanding and efficiency were just outstanding. He completely grasped the situation and had the address corrected in what felt like mere moments, before I even had a chance to properly worry about it. It’s such a relief when things are handled with such ease and professionalism. Seriously, a massive thank you to Robert for his amazing help – he really turned my panic into relief and definitely made my day a whole lot brighter! This kind of exceptional service, combined with the consistently brilliant quality of your fragrances, is exactly why I've been loyal for over six years now. Every scent I've tried from Dossier is spot on, perfectly capturing those iconic notes, and often, I find them even more delightful than the originals they're inspired by. Plus, who doesn't love the unboxing experience? It's always such a treat. Your commitment to both crafting incredible perfumes and delivering stellar customer care truly makes you stand out. Keep up the fantastic work! Warmly, Shontre
By Shontre S.
Response from Dossier· Feb 24, 2026
This absolutely made our day! We're glad to turn that moment around for you so quickly. Six years of loyalty means the world to us, and we're honored to be part of your fragrance journey. Thank you for taking the time to share this! To many more years and many more scents to discover together!
I was excited to placed my first order and I kinda messed up with my phone number (I wrote my old one instead of the new ones) I was so happy to see that I promptly received a reply from them! With that kind of customer service, it tells so much already with how they do business. I still have not received my order but I know I am gonna get premium scents in a few days. So happy that my friend recommended Dossier!
By Jackie D.
Response from Dossier· Feb 25, 2026
We're so glad we caught that quickly and got it sorted for you! Jackie, your first order is always special, and we're excited for you to experience it. Thank you for trusting us and welcome to the Dossier family!
The team helping me was patient, communicative, and very helpful!
By C. G.
Response from Dossier· Feb 25, 2026
Always a pleasure, CG! That's exactly what we aim for. Thank you for sharing this with us!
Great customer service! I had an issue with delivery. An email was sent to Dossier and I got a response right away. Dossier was able to accommodate and replace what was lost that same day. Very happy with their service!
By Markita M.
Response from Dossier· Feb 25, 2026
We love to hear that. Regina, thank you for trusting us all this time! We're lucky to have customers like you.
Andrew was super helpful. I have never had any issues with Dossier products or customer service. Both are top notch!
By Regina M.
Response from Dossier· Feb 25, 2026
Regina, hearing this really makes our day! Thank you for always being with us and for taking the time to share your experience!
great team support.
By Geneva C.
Response from Dossier· Feb 25, 2026
That means a lot, Geneva! We're always here whenever you need us!
Súper la atención a clientes!!! Gracias
By Veronica Romo S.
Response from Dossier· Feb 25, 2026
¡Siempre nos encanta saberlo, Verónica! Estamos aquí para ayudarte con lo que necesites.
