Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
This company always handles things impressively fast. Their WhatsApp team has handled any and all questions I have within moments!! Love Dossier!
By Payton L.
Response from Dossier· Mar 4, 2026
That's the Dossier magic! We appreciate you saying so more than you know. Welcome to the family, Payton!
Love the responsiveness of the custom service reps. Always happy to help and very kind! Also love the scents so much!
By Miguel V.
Response from Dossier· Mar 3, 2026
Miguel, hearing this, just made our day! Great service and great scents is exactly what we're going for. Thanks for sharing the love!
Their customer service and response time is great. All of the inconveniences I ran into were easily sorted by the support team and I couldn’t be happier.
By Anthony R.
Response from Dossier· Mar 3, 2026
We really appreciate you saying so, Anthony! Our colleagues from the support team are ready whenever you need them. Enjoy your new scents!
I accidentally entered the wrong shipping address, so I emailed customer service right away & they got back to me that same day and resolved the issue no problem! They were quick & made the fix so easy & stress free! Thanks again!
By Ashlynn M.
Response from Dossier· Mar 3, 2026
Ashlynn, we've got you covered! Glad the team fixed it the same day, so you can breathe easy. Enjoy your scents!
I made a hugh mistake in the address when I ordered this for my granddaughter. I notified Dossier but it had already been sent out. After a lot of e-mails it was figured out and she got her gift! Dossier was wonderful working with me.
By Christine M.
Response from Dossier· Mar 3, 2026
Address mishaps might happen, but we are always ready to help. So happy to hear we managed to get that gift to your granddaughter! Hope she loves every spritz, Christine.
Very quick to respond to all of my questions and concerns. They are always able to address any issues and remedy them immediately
By Debi S.
Response from Dossier· Mar 3, 2026
Thank you so much for the kind words, Debi! We're grateful for your patience and for always trusting us to make things right.
I originally purchased 3 products from this brand at a Walmart. I got Ambery Saffron, Floral Marshmallow and Aromatic Pineapple... all I can say is WOW! I am VERY happy with the scents, longevity and wear of these products! So naturally I went online and joined the membership plan cuz well... who doesn't need a reason to buy a perfume a month right?! I also ordered Aquatic Lime for my husband and wow .. I face planted into his chest and was like "aight' ill be right here if you need me" haha legit good!! Also, I ordered Gourmond Patchouli which to be honest I was VERY skeptical of because well... my dad's old friend wore pure Patchouli oil and ran anyone out of anywhere he walked into haha but this is NOT that way! Its lovely!! Being as I LOVE perfume I also ordered Aromatic Star Anise and it does NOT disappoint! So there was a bit of a shipping issue with my Aromatic Watermelon. I opened the box so excited and the bottle had leaked during shipping (not Dossier fault) so I sent a picture and video to the help email and less than 14 hours later (it was evening when I opened them) I had a new one enroute to me!! Best customer service ive seen!! Absolutely amazing all across the board. I WILL have all of the scents one day lol I advise you find something you like and order it!! You will not be disappointed with the product, price or customer service!
By Red L.
Response from Dossier· Mar 3, 2026
You know how some compliments just make our day? Well, your review made our whole week, Red! It's the ultimate compliment, honestly. We're happy the team could handle the shipping hiccup quickly, and collecting them all is a journey we're totally here for! Our AI assistant on the website can help you discover new scents based on what you love, or reach out to us privately for personalized recs. Thank you for being a part of the Dossier family!
The Dossier team was very courteous and responsive to my inquiries.
By Wendy R.
Response from Dossier· Mar 3, 2026
We appreciate you saying so. Wendy, that's exactly what we're here for!
