Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Excelente la atención y respuesta ante una situación a resolver
By Estela F.
Response from Dossier· Mar 10, 2026
Siempre aquí para lo que necesites. ¡Estela, este mensaje nos llena de energía! Hasta la próxima.
Quick to respond and very courteous.
By MB
Response from Dossier· Mar 10, 2026
That's what we're here for, MB! We'll never keep you waiting!
Fast, personable responses with reasonable solutions that will keep me coming back to Dossier to buy more! The fragrance quality is of the utmost quality. A MUST try dupe for ANY of your favourite scents.
By customer N.
Response from Dossier· Mar 9, 2026
A MUST try, she said! We couldn't agree more. Welcome to the Dossier family, and see you next time!
Excelent customer service. They have been pretty responsive
By Luis V.
Response from Dossier· Mar 9, 2026
Thanks, Luis! We'll always show up for you.
I contacted customer service about a delay in my order. Not only was the rep honest about what had happened? They offered immediate options for what worked best for me, processed my best option and got the entire issue handed in less that 5 minutes. Best customer service experience!!!!
By Angela W.
Response from Dossier· Mar 9, 2026
Wow, Angela, we're passing this along to the team right now! This is exactly the experience we want for everyone. See you on the next order!
I have not received product yet, however I did use a sample of my sister's and it was amazing. To the point I had to get some for myself! I had an issue with inputting the wrong shipping address. It literally was updated in less than 5 minutes after placing the order. Impeccable service thus far!
By Tash D.
Response from Dossier· Mar 6, 2026
Tash, your sister's sample did its job and now you're one of us. Five minute fix? That's our team on their game. Welcome to the fam!
En serio me encantan los perfumes de Dosier, son perfumes de alta calidad con un precio justo para la calidad del producto. los perfumes son duraderos y los olores y combinaciones de Notas son maravillosas. relamente estoy estoy deliz con la calidad y marca... algo que me gustaria es que vedan como "sets de perfumes pequeños para porobas o para llevar a viajes " pero bueno... un saludo a todos ah casi me olvido, La atencion al cliaente es de maravilla, super rapida y efeciente ... muchas gracis Dossier y a todos los trabajadores.
By Anyoline U.
Response from Dossier· Mar 5, 2026
¡Nos encanta leer esto, Anyoline! Calidad, precio justo y atención rápida es justo lo que buscamos. Y toma nota, lo de los sets de viaje es una idea excelente. ¡Un abrazo!
I have ordered numerous times from Dossier and the experience and smell has always been great for the value. If there is ever any problems, the Dossier team will work to make it right. They are the best!
By Jayclyn W.
Response from Dossier· Mar 5, 2026
Thank you so much Jayclyn! Your words mean everything to us. We're so happy you've had a great experience every time and we'll always be here to help. See you on your next order!
