Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
The customer service helped me with my issue in no time!Very fast very effective! And not to mention…i love their products too! I stopped spending 100$ and most of the times over that price after i tried Dossier for the first time! I love Dossier !
By Anonymous
Response from Dossier· Mar 24, 2026
This is exactly why we do what we do! Welcome to the Dossier family! We'll always be here for you.
Great customer service! I placed an order and failed to update shipping information. I contacted them within minutes of placing the order and they were very quick to respond and resolve the issue, even on a weekend!
By Amy W.
Response from Dossier· Mar 23, 2026
Thank you so much for saying so, Amy! Our team is always ready to help with quick fixes. Hope you love the scents headed your way!
I had a faulty spray nozzle and sent an email to their Customer Service Team someone responded the same day and offered two different resolutions to fix the issue with my spray nozzle and it was very appreciated. I am overjoyed with the resolution and will be continuing to support this company as I love their product and now their customer service too!
By J M.
Response from Dossier· Mar 23, 2026
Appreciate it, J! You saying so really brightens our day. Nothing beats a quick fix and a smooth resolution. Enjoy every amazing scent!
I made my order to the wrong address and Adrian was very quick in helping me switch the shipping to the correct address. 10/10!
By That one G.
Response from Dossier· Mar 20, 2026
We always make sure every order finds its way! Can't wait to see you back soon.
they always help whenever i have a problem or question. The scents are affordable and to die for!
By gianna M.
Response from Dossier· Mar 20, 2026
Always here and always ready for you, Gianna! So glad the scents have you hooked. See you on the next one! 🌸
Absolutely fantastic customer service. I had a product arrive with a broken sprayer. Within an hour I had already spoken to someone, started the process of a new shipment, and got tracking numbers by the next day. As far as their products go, love them. Great diversity of scents and reasonable prices. Tell anyone I know about them who is interested in scents. 10/10 would recommend
By Michael T.
Response from Dossier· Mar 19, 2026
This is exactly the experience we want you to have, Michael! So glad everything was sorted out so quickly and that the scents keep winning you over. See you on the next one!
Very helpful. This was my first time purchasing anything from the company and the scent I purchased didn’t smell like I thought it would. I lost my return label and their customer support team sent me it within 5 minutes! I’m excited for my next purchase.
By Delaney
Response from Dossier· Mar 19, 2026
Welcome to the family, Delaney! Five minutes is the only acceptable response time as far as we're concerned. Can't wait for your next order to be the one that truly blows you away.
I had a faulty nozzle on my cologne bottle. Replaced with evidence, no questions asked. Without a doubt this was the best customer service experience I have ever had. Well done Dossier!
By JO
Response from Dossier· Mar 19, 2026
That's the standard we hold ourselves to every time! So glad everything is sorted and we can't wait to see you back, JO.
